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As a QE in an aerospace manufacturing facility which is AS9100 registered, I use inspection data to determine where improvements need to be made. Inspection results are entered into a database which is easily sorted to find what is pertinent to my area. Unfortunately, 20% of the inspection records have important information missing, such as date inspected, inspector name, part number, lot number. In addition, there are obvious errors such as the number of parts being accepted being greater than the total number in the lot. I fear I am missing some opportunities for improvement due to these errors.
I issued a corrective action to the inspection supervisor for this. I offered to assist in solving this problem (it would take no more than a week or two of auditing the database and finding out why the information was missing - most of the time inspector error) but they are not concerned that this is a big issue. The Quality Manager of the area does not think it is a big concern, saying that they have bigger fish to fry, and the Director of Quality is not concerned with it either. I have talked with the CEO and they told me it was up to my department to take care of it. This has been going on for quite a while (months since the CAR was issued, and I looked at data from before I started there, there is 4 years worth with the same problem).
Am I being overly picky in thinking that inspection records should be complete and accurate? The only ones concerned are me and my supervisor. As an auditor, if I discovered this at a supplier, it would be a major finding, and any inspection data would be questioned; if the records are not accurate, how accurate are the actual inspections? I can't say the name of this company but they are a major supplier of turbine engine components for military and commercial aircraft.
I issued a corrective action to the inspection supervisor for this. I offered to assist in solving this problem (it would take no more than a week or two of auditing the database and finding out why the information was missing - most of the time inspector error) but they are not concerned that this is a big issue. The Quality Manager of the area does not think it is a big concern, saying that they have bigger fish to fry, and the Director of Quality is not concerned with it either. I have talked with the CEO and they told me it was up to my department to take care of it. This has been going on for quite a while (months since the CAR was issued, and I looked at data from before I started there, there is 4 years worth with the same problem).
Am I being overly picky in thinking that inspection records should be complete and accurate? The only ones concerned are me and my supervisor. As an auditor, if I discovered this at a supplier, it would be a major finding, and any inspection data would be questioned; if the records are not accurate, how accurate are the actual inspections? I can't say the name of this company but they are a major supplier of turbine engine components for military and commercial aircraft.