R
Hi all,
So glad I found this forum!
We are a software development firm and we deliver support on all our apps.
We have a complete department dealing with bugs, most of them reported by the customers.
Should we consider all bugs as complaints or are they non-conformities?
In what case should a bug be considered a complaint?
So glad I found this forum!
We are a software development firm and we deliver support on all our apps.
We have a complete department dealing with bugs, most of them reported by the customers.
Should we consider all bugs as complaints or are they non-conformities?
In what case should a bug be considered a complaint?