S
Three incidents that occur during a third party audit of a supplier, XYZ plc, are described. They contain situations for which nonconformity reports may be required. Examine each incident carefully then take one of the following actions:
a) If you think that there is sufficient objective evidence of nonconformity then you should complete a nonconformity report and categorise it as major or minor.
b) If you do not think that there is sufficient objective evidence of nonconformity then:
• state why you think there is insufficient evidence of nonconformity
• make a list of things you would look for as evidence that the situation is under control
Incident Number 1
In the back office of a bank, ten staff are working at their computer stations processing cheques and money orders. Bright sunlight is reflected off their computer monitors facing the window. The office is hot, and conditions seemed cramped. On sampling some of the cheques that have been processed that day, the auditor identified several inaccuracies. The auditor asks the supervisor about these, the supervisor says that on hot days it is difficult for staff to concentrate and to see the screens clearly. Although they try to double check the work, not much could be done about the conditions.
a) If you think that there is sufficient objective evidence of nonconformity then you should complete a nonconformity report and categorise it as major or minor.
b) If you do not think that there is sufficient objective evidence of nonconformity then:
• state why you think there is insufficient evidence of nonconformity
• make a list of things you would look for as evidence that the situation is under control
Incident Number 1
In the back office of a bank, ten staff are working at their computer stations processing cheques and money orders. Bright sunlight is reflected off their computer monitors facing the window. The office is hot, and conditions seemed cramped. On sampling some of the cheques that have been processed that day, the auditor identified several inaccuracies. The auditor asks the supervisor about these, the supervisor says that on hot days it is difficult for staff to concentrate and to see the screens clearly. Although they try to double check the work, not much could be done about the conditions.
