Incidents that occur during a Third Party Supplier Audit - Help for ISO 9001

Big Jim

Super Moderator
#21
8.2.2 of the ISO 9001 states that the internal audit programme shall take into account the status and the importance of the processes/areas audited, in addition to the results of the past audit.
The text of the situation does not mention if the CARs related to Sales have been solved or not, so a ncn could not be elicited.
In the case they were open and not fix since 3 years, this could also carry to a ncn related corrective action as well as internal audit.
What do you think? Other covers' ideas?:bigwave:
This would most likely be a nonconformance because they do not appear to have taken into account the status and importance of the processes/areas to be audited. The audit schedule has not changed for three years even though nonconformances have been identified.
 
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Big Jim

Super Moderator
#22
Three incidents that occur during a third party audit of a supplier, XYZ plc, are described. They contain situations for which nonconformity reports may be required. Examine each incident carefully then take one of the following actions:

a) If you think that there is sufficient objective evidence of nonconformity then you should complete a nonconformity report and categorise it as major or minor.
b) If you do not think that there is sufficient objective evidence of nonconformity then:
• state why you think there is insufficient evidence of nonconformity
• make a list of things you would look for as evidence that the situation is under control

Incident Number 1

In the back office of a bank, ten staff are working at their computer stations processing cheques and money orders. Bright sunlight is reflected off their computer monitors facing the window. The office is hot, and conditions seemed cramped. On sampling some of the cheques that have been processed that day, the auditor identified several inaccuracies. The auditor asks the supervisor about these, the supervisor says that on hot days it is difficult for staff to concentrate and to see the screens clearly. Although they try to double check the work, not much could be done about the conditions.
This is very clearly a nonconformance against element 6.4. The organization failed to maintain a work environment needed to achieve conformity to product requirements. Either the environment should have been corrected or the activity should have been stopped until it corrected itself.
 
K

KCIPOH

#23
Re: Help for ISO 9001

Nonconformity to which criteria? Please, share with us the text of the nonconformity!
First thing first, does the institution having a management system in place?
- if yes then they should complete the nonconformance report as the environment itself is an objective evidence that cause a nonconformity (inaccuracies in cheque sampling processes)
(clause 6.3 : infrastructure (organization shall identify, provide and maintain the facilities it needs to achieve the conformity of product) and
(clause 6.4 : Work environment (organization shall identify and manage the human and physical factors of the work environment needed to achieve product and process conformity to requirements))
It should be classified as minor nonconformance as it is not complying with the documented requirements.
- If no, then i think it is not defined as noncorformity but the institution shall get the relevant staff to have a medical check on their eyesight to ensure healthy status or perhaps review and do some changes on the work environment (e.g : using a curtain to prevent the sunshine and increase the number of fluorescent light for better vision or change the work station to other appropriate area) or to deliver a better service (accuracy)

Nonconformity stated that it is a refusal or failure to conform to accepted standards, conventions, rules, or laws.
 
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K

KCIPOH

#24
I think no non conformity because the independent review is not a ISO requirment for purchasing.
Just in case there was a procedure for this process that states the review and this is not done, then it can be a ncn.:bigwave:
Agree, provided the system are holding all of the information which is at the latest updated (poka yoke system in place), otherwise it can be consider as an OFI if they want (as a safe side as production schedule might have changes in a very short time or sometimes human error causing latest info being delayed to be updated to system).
 
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