Individual performance evaluations

[Henriqued]

I would like to ask if individual "performance evaluations" are required within the ISO 9001:2000 standards, as opposed to "training evaluation" which is certainly a requirement.

Normally I insist that a company carries out some performance evaluation actions (not necessarily sophisticated) with their personnel, but now I am being questioned on its really need to demonstrate compliance with the QSM...

Any opinions will be certainly welcomed.
Thank you in advance.
Henrique

 

[Dan Larsen]

Strictly speaking, I'd say performance evaluations are not a requirement of the standard. There are many ways to evaluate training effectivity, and performance evaluations provide one reasonable vehicle to include training effectivity.

I tend to suggest to my clients that they use performance evaluations as the vehicle for monitoring training effectivity, especially if they already have a system in place. It's easier enhance the existing system than it is to design a totally new system that is likely to overlap.

If they have no existing system, I suggest performance evaluations as a possible way to go (it often fits in well with somethings they've often thought of doing), but we tend to also discuss other possibilities as well.

For a company that has a strong distaste for performance evaluations, there's nothing in the standard to push them to do them, and a different approach for monitoring training effectiveness has to be developed.

 

[Henriqued]

Dan
I certainly agree with you, although I have seen already one auditor asking for performance evaluation based on not only training affectivity but also on competence and awareness, i.e. 6.2.2 e) requirement (in 9001:2000), mainly on the last words: "skills and experience".
In fact, how do you evaluate skill and experience without having some form of performance evaluation, apart from training evaluation?
I think this has some logic, at lest some food for thought as well, don't you think?

Once more, thank you for your positive contribution to this issue.

Henrique