Industry Statistics on the benefits of Quality Management Systems

[Reillym]

Hi,

My company have asked me to find some industry stats to promote our QM systems.

I am trying to find stats such as;

· Companies that have implemented QM systems have increased profitability by X%
· Suppliers with QM adoption have a higher customer satisfaction rating
· Companies with no QM system have slower growth of X%.........etc etc

Does anyone know of surveys or sites that quote this type of thing?
I'd be very grateful for any help as I cannot find anything myself.

Michelle

 

[BadgerMan]

Re: Industry stats on the benefits of QM systems

I have never seen such statistics and would be suprised if they existed. If they do exist, I would be skeptical of their accuracy regardless.

In our business, the most pertinent stat is:

100% of the contracts we sign require QMS certification.

 

[keres]

If you find this kind of research, all we would be you very grateful.

 

[Sturmkind]

The topic of QMS and Quality Costs has been effectively treated by Frank M. Gryna who contributed a classic real-life example to Juran's Quality Control Handbook (reference 4th edition, section 4.9.

Other sources for real-life examples can be found on Six-sigma sites as well as many sites dealing with Designed Experimentation as well as Taguchi DOE.

Without a Quality Management System such statistical tools would not have been understood or deployed, nor would the common-sense ideas of 5s, single-minute exchange of die (or in the medical field 'quick' surgery room refreshment), or other terrific concepts that have allowed U.S. Productivity to continue to increase with reduced quantities of skilled workers.

The questions strikes me as similar to folks who might wonder why preventive dental care would be cost effective......it is much less painful than a root-canal and dentures.

 

[The Specialist]

I am with BadgerMan on this one…

I can’t see such statistics existing.

In this day and age, few companies can exist without some form of QMS as just about everything is regulated!

Certainly, apart from the obvious benefit of accreditation, having a solid QMS is a selling point. How quantifiable it is in terms of your bullet-points though is a tough one!

 

[Jim Wynne]

Hi,

My company have asked me to find some industry stats to promote our QM systems.

I am trying to find stats such as;

· Companies that have implemented QM systems have increased profitability by X%
· Suppliers with QM adoption have a higher customer satisfaction rating
· Companies with no QM system have slower growth of X%.........etc etc

Does anyone know of surveys or sites that quote this type of thing?
I'd be very grateful for any help as I cannot find anything myself.

Michelle

You refer to "QM systems" and I'm not sure what that means. All companies have some form of quality management system, whether they know it or not. If you're referring to compliance with or certification to a standard, have a look at this thread: Study: Companies, Employees Benefit Directly from ISO 9001. You should read the paper and the whole thread and decide for yourself whether the evidence is worth citing.

 

[Paul Simpson]

Here's an interesting article and if you Google the authors there is a bit more info.
http://www.irca.org/inform/issue29/NHannah.html

 

[Sidney Vianna]

Quality by accident

All companies have some form of quality management system, whether they know it or not.

In usual Jim Wynne's form, very well put. You can't be in business without some form of a quality system. As Jim alludes to, many organizations don't realize the bits and pieces of a quality system they already have. The critical question is how formal and robust should a quality system be, in order to be cost-effective?

If anyone truly believes that you can operate without a quality system in place, you are basically stating that customer satisfaction should happen "by accident". Would it be possible for any business to last (and prosper) having "accidental quality"?

 

[Stijloor]

Re: Quality by accident

In usual Jim Wynne's form, very well put. You can't be in business without some form of a quality system. As Jim alludes to, many organizations don't realize the bits and pieces of a quality system they already have. The critical question is how formal and robust should a quality system be, in order to be cost-effective?

If anyone truly believes that you can operate without a quality system in place, you are basically stating that customer satisfaction should happen "by accident". Would it be possible for any business to last (and prosper) having "accidental quality"?

Every organization is perfectly designed to produce the results it's getting.

Stijloor.