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Hope I using the correct thread to post my daily fuss I am having in my company.
Background:-We have a Quality Dept who does visual inspection. Defects found are removed & recorded. Inspector are told what to check as per Customer requirement.
However, as this human visual inpsection, sometime inspector miss out.
The next process is the Customer Quality Assurance. They will do sampling according to AQL standard.
On an average, we have about 5 to 7 cases of lot failure & return back to Quality Dept for re-inspection again.
The Frustration Part:-
We have daily Quality meeting, and each day we will talk about what was the field return from the Customer Quality Assurance to Quality Dept.
My Boss will always jump (high) ... with all the "?%#@*" words coming out from his mouth ... like ...
" F*%K ..Why are the Customer Quality Assurance able to catch the defects & not the Quality Dept ..... is the inspector sleeping .... F$%K "
What I am looking at is, the Quality Dept is inspecting at Lot basis ... while the Customer Quality Dept are doing sampling using very tight AQL level ... so am I right to say ... the chances for the Customer Quality Assurance to catch defect is easier. My boss ZERO return. Is this a Mission Imposible task?
I hope someone can help me to analyse & give some guidance, so that I can be contented & perhaps ... using some "gurus talk" to him so that my daily meeting crisis .. which is becoming a war zone with my boss repeating the same statement .... can be more productive.
Thks
Background:-We have a Quality Dept who does visual inspection. Defects found are removed & recorded. Inspector are told what to check as per Customer requirement.
However, as this human visual inpsection, sometime inspector miss out.
The next process is the Customer Quality Assurance. They will do sampling according to AQL standard.
On an average, we have about 5 to 7 cases of lot failure & return back to Quality Dept for re-inspection again.
The Frustration Part:-
We have daily Quality meeting, and each day we will talk about what was the field return from the Customer Quality Assurance to Quality Dept.
My Boss will always jump (high) ... with all the "?%#@*" words coming out from his mouth ... like ...
" F*%K ..Why are the Customer Quality Assurance able to catch the defects & not the Quality Dept ..... is the inspector sleeping .... F$%K "
What I am looking at is, the Quality Dept is inspecting at Lot basis ... while the Customer Quality Dept are doing sampling using very tight AQL level ... so am I right to say ... the chances for the Customer Quality Assurance to catch defect is easier. My boss ZERO return. Is this a Mission Imposible task?
I hope someone can help me to analyse & give some guidance, so that I can be contented & perhaps ... using some "gurus talk" to him so that my daily meeting crisis .. which is becoming a war zone with my boss repeating the same statement .... can be more productive.
Thks