Re: How to react? Inspecting Quality into Product
Tightening inspection is a correction and will not help the situtation in the long-term; it does not address the root cause which could lie in any of the following areas (if not others):
Missing deliveries?!?! :mg: Why do you suggest this? So now the Original Poster's organization is still making bad parts and the Customer continues to be unhappy (just for a different reason).
I agree that tightening the inspection might help out in the short-term, but this situation requires a much deeper analysis to develop a truely effective action plan.
In such a case, you can only tighten your inspection. Make it tighter than your customer. Any rejects should get held inhouse. Reject complete lots like your customer does. Dont reject pieces. Let a few deliveries be missed.
- Production - making defective parts
- Engineering - defects designed into parts/processes
- Receiving - not noticing poor incoming supplies (garbage in = garbage out)
Missing deliveries?!?! :mg: Why do you suggest this? So now the Original Poster's organization is still making bad parts and the Customer continues to be unhappy (just for a different reason).
I agree that tightening the inspection might help out in the short-term, but this situation requires a much deeper analysis to develop a truely effective action plan.