Inter-Departmental Customer Service Surveys

Crusader

Crusader

Trusted Information Resource
Management would like to obtain satisfaction levels of departments within the company. A survey will be handed out to company personnel to rate the service of the another department. This "survey" will only be a handful of generic "service" based questions and the rating scale will be 1 through 5 (values of 1 -5 yet to be determined). This survey is to be applicable to any department in the company. So, it has to be very generic and only service-oriented.

Anyone have positive or negative feedback on doing something like this?
Have any examples that I could use to help me create my own? :D

I'm done searching and didn't find quite what I was looking for. Maybe I missed it?
 
Crusader

Crusader

Trusted Information Resource
Attached a doc that could be used to score the customer service experience within a company. I borrowed another example here from the Cove and modified it.

Anywho, this is kinda what I was describing. This doc could be used to have one dept rate another dept's service within the company.

Please throw yer darts. Accurately...I'm rating you! :lmao:

EDIT 3-23-12: uploaded a revised file.
 

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  • Internal-Service-survey.xlsx
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