Internal and external communication procedure for Food Safety

T

tonisan

Registered
#1
#1
Hello, we had an audit last June 17 and one on the findings is ...
" The organization has yet to determine and document all the internal and external communication relevant to its quality and food safety management system including what information to be communicated, who will communicate, when to communicate, how to communicate and who will receive the communication. "

I have no idea how to make a manual for the procedure, i hope someone can give me a sample procedure so i can follow and adapt it to our company. Our company produces primary wrappers for food packaging. Thank you and Stay Safe!
 
Download Free White Paper
Elsmar Forum Sponsor
John Predmore

John Predmore

Trusted Information Resource
#2
#2
Our communications plan is a simple table in our Quality Manual. If your industry does not require a Quality Manual, you can write a procedure with a simple table. The table shows at a high-level, in columns of Who/What/When/How QMS information is communicated (you have the who/what/when listed in your original post). The How is the format or forum: newsletter, bulletin board, email, employee meetings, etc. Examples of what QMS information is communicated: production schedule, QMS Objectives, QMS performance (KPIs, audit results, etc.), maybe problem-solving or improvement efforts. I don't know food safety rules, but if there are specified requirements list those, otherwise your list is based on common sense.

Then be sure to do as you say. If you speak at an employee meeting, keep your Powerpoint slides as a record, or at a minimum an attendance sheet as a record stating in bullet form what was covered. The various stakeholders to communicate to are probably upper management, employees, customers, suppliers, maybe regulatory authorities. I don't think there is a right or wrong answer, except not having anything is an audit finding.
 
Sidney Vianna

Sidney Vianna

Post Responsibly
Leader
Admin
#3
#3
tonisan said:
Hello, we had an audit last June 17 and one on the findings is ...
" The organization has yet to determine and document all the internal and external communication relevant to its quality and food safety management system including what information to be communicated, who will communicate, when to communicate, how to communicate and who will receive the communication. "

I have no idea how to make a manual for the procedure, i hope someone can give me a sample procedure so i can follow and adapt it to our company. Our company produces primary wrappers for food packaging. Thank you and Stay Safe!
Click to expand...
Is this part of an ISO 22000 audit? One example of a critical external communication related to food safety is when there is a need for recall product already shipped; who triggers a recall? how do you send it? to whom do you send it to? do you involve the regulators in the communication? etc....

You might benefit from perusing

Screenshot 2022-06-23 065507.png ​
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
T Relevant internal and external communication - ISO 9001:2015 section 7.4 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
R ISO 9001 Internal & External Communication Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
B Internal and external auditor competency to CSR's IATF 16949 - Automotive Quality Systems Standard 20
B Using external FDA and ISO 13485 audit as internal audit Internal Auditing 6
A External Auditor issue with Internal Audits Internal Auditing 7
D Necessity of external watchdog next to internal watchdog ISO 14971 - Medical Device Risk Management 1
Ashok sunder How to determine the internal and external issues in ISO 45001 standard? Occupational Health & Safety Management Standards 2
O Examples of the external and internal issues and their risks and opportunities IATF 16949 - Automotive Quality Systems Standard 2
Y ISO 9001:2015 Cl. 4.1 Note 1 - External and Internal issues ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
qualprod External/internal issues removed as well? ISO 9001:2015 Cl. 4.1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
V PPM - Internal PPM / External PPM Quality Manager and Management Related Issues 4
M How to Document Internal & External Communications - Suggestions/examples pls IATF 16949 - Automotive Quality Systems Standard 3
Q Managing Internal/External RNC and Complaints in same Format ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
M Metric/Way to show how Internal DPPM and External DPPM relate to each other Nonconformance and Corrective Action 1
P Is Internal and external audit of Account Department applicable to any ISO standard Internal Auditing 5
R Can a external auditor raise a finding that is already identified in Internal Audit ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
M Internal Audit finding versus External Audit finding General Auditing Discussions 2
G Scope of External & Internal Audits General Auditing Discussions 10
D Combining Internal & External Corrective Action Requests Nonconformance and Corrective Action 5
K Free from any Undue Internal and External Pressures - 4.1.5b clarification General Measurement Device and Calibration Topics 2
Z Predicting External PPM Capability from Internal PPM Capability, Accuracy and Stability - Processes, Machines, etc. 1
T ISO 17025 - 4.1.5b Internal/External commercial, financial, and other pressures ISO 17025 related Discussions 3
G Internal vs. External PFMEA Severity Rankings FMEA and Control Plans 12
J Can An External Auditor Also Write The Same Non-Conformance As An Internal Auditor? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
V Most Common Internal/External Audit Observations on Risk Management ISO 14971 - Medical Device Risk Management 4
S Internal and External Audit Programme Implementation Internal Auditing 6
S How to quantify the Benefits of Internal and External OHS audits? Occupational Health & Safety Management Standards 4
K Can I join External or Online Internal Auditor Courses Apart from my Company...? Training - Internal, External, Online and Distance Learning 4
M Internal and External Customer Survey Procedure and Form examples wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
B Critical Action Limits (CAL) for All Internal and External Audit Findings General Auditing Discussions 17
D External Parties performing Internal Audits? TS 16949 Clause 8.2.2 IATF 16949 - Automotive Quality Systems Standard 15
S External Auditor Findings when an Internal Audit found a Nonconformance Yesterday Document Control Systems, Procedures, Forms and Templates 11
S External or Internal Design Change and Responsibilities Document Control Systems, Procedures, Forms and Templates 3
R ISO 9001 Internal Quality Audit by Consultants (External agency) Internal Auditing 5
D Internal or External PPM form or template wanted Document Control Systems, Procedures, Forms and Templates 5
P Can External Audits by Customer be treated As Internal Audits AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 21
P 7.6.3 Internal or External Laboratory? Measuring instruments used in production IATF 16949 - Automotive Quality Systems Standard 9
E First external audit coming up, do I need to have performed Internal Audits already? Internal Auditing 15
P External Contract Auditor for Internal Quality Audit Internal Auditing 25
C Document Control for External and Internal Projects (overseas projects) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
A Audit Database that captures internal, external audits - Prime Part 21 manufacturer Quality Assurance and Compliance Software Tools and Solutions 12
P Internal vs. external audit training course differences? Internal Auditing 18
H Internal / External Auditors from the same Field / Section / Group? Internal Auditing 2
W External Consultant as Internal Auditor - Can NC be issued by TS Auditor? Internal Auditing 18
P How do you decide what is an acceptable Internal and External PPM number? IATF 16949 - Automotive Quality Systems Standard 17
N Handling External Audits with Internal Vacations General Auditing Discussions 101
A External Audit CAR when Internal Audit CAR is in process? General Auditing Discussions 34
F The difference between External Records vs. Internal Records Records and Data - Quality, Legal and Other Evidence 11
N "For Reference Only" - Internal and External Documents Document Control Systems, Procedures, Forms and Templates 14
B Internal Audits save you from Non-Conformances on external audits? General Auditing Discussions 16

Similar threads

Top Bottom