Involved In Discussions
The number of corrective actions entered by employees has diminished greatly in the last 7 years to the point where none have been created in 2016 yet. When asked, managers say we have a lot less problems now. When I ask how they measure improvement, they focus on customer surveys and feedback and that's it. Is it acceptable to have a corrective action system that isn't being used? Employees say they don't bother; they pick up the phone and fix the problem, but then there is nothing documenting the problems. Frustrated!