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Internal Audit Exercises/Games to Engage Auditors in Experiential Learning

M

mirrorcrax

#31
#31
ok maybe the post describing the workshop didn't fully clarify what people could learn out of it, so here goes:

1. identifying usesless sources of information and looking for more reliable sources
2. handling interruptions during the audits
3. accepting unacceptable resposnibilities
4. when to call off or re-schedule the audit
5. how to keep focused on the track during the audit
6. how to avoid getting involved in personal conflicts
7. how to listen carefully to the auditee's words
8. how to not promise what's not in your authority
9. what type of questions should be asked (open questions)
10. how to coordinate work with your co-auditor
11. how to write notes
12. how to deal with authority
13. how to spot a nonconformance

the workshop usually rus for 1 hour

but the lecture goes on for two days: here's the topics and how they're presented:

1. An intro to quality - lecture
2. An intro to the ISO Organization and ISO9000 Series - lecture
3. The QM Principles - discussion
4. QM Principles - Workshop
5. The Process Approach - Lecture
6. ISO9001:2000 overview - Lecture
7. An intro to Auditing - Basic concepts and definitions - Lecture
8. Planning for the audit - Lecture
9. Audit Preparation - Lecture
10. Checklist Preparation Workshop - Workshop
11. Audit Execution - techniques discussed include : forward/backward tracing, trail following, taking notes, what type of questions to ask, behavioural techniques and personal attribues, how to use the process approach to improve your audit performance, coordinating with your co-auditor.....etc. - Lecture
12. Audit Workshop - Workshop
13. Reporting on the audit - Lecture
14. Case study - Workshop
15. Followup on audit results and closing - Lecture
16. What after the audit - Lecture
17. Closing

------------------------------------------------------------------

Depending on the competence and experience of the attendance i ay choose to elaborate on some points and not on others, or focus on a specific workshop and not another, it all depends on the attendance.

I'd love to have you in one of my training sessions if you got the time :) I'd also like to attend yours, there's definitely something to learn from others regardless of their age or experience, and this is basically why i registered in the cove :)
 
Elsmar Forum Sponsor
Randy

Randy

Super Moderator
#32
#32
mirrorcrax said:
ok maybe the post describing the workshop didn't fully clarify what people could learn out of it, so here goes:


I'd love to have you in one of my training sessions if you got the time :) I'd also like to attend yours, there's definitely something to learn from others regardless of their age or experience, and this is basically why i registered in the cove :)
Click to expand...
Excellant post!:applause:

I just didn't think it necessary to have all your post quoted above....forgive me.
 
C

curryassassin

#33
#33
If we are trying to train auditors so that they have the knowledge and are competent to audit, then what about an experienced auditor shadowing an inexperienced auditor during all phases of the audit. Any areas of concern or tips about improving the audit can be provided once the audit has been completed. This could be done, say once a year, on a rolling programme so that each auditor benefits from the experiences of the others.
 
H

Helmut Jilling

Auditor / Consultant
#34
#34
mirrorcrax said:
ok maybe the post describing the workshop didn't fully clarify what people could learn out of it, so here goes:

1. identifying usesless sources of information and looking for more reliable sources
2. handling interruptions during the audits
3. accepting unacceptable resposnibilities
4. when to call off or re-schedule the audit
5. how to keep focused on the track during the audit
6. how to avoid getting involved in personal conflicts
7. how to listen carefully to the auditee's words
8. how to not promise what's not in your authority
9. what type of questions should be asked (open questions)
10. how to coordinate work with your co-auditor
11. how to write notes
12. how to deal with authority
13. how to spot a nonconformance

the workshop usually rus for 1 hour

but the lecture goes on for two days: here's the topics and how they're presented:

1. An intro to quality - lecture
2. An intro to the ISO Organization and ISO9000 Series - lecture
3. The QM Principles - discussion
4. QM Principles - Workshop
5. The Process Approach - Lecture
6. ISO9001:2000 overview - Lecture
7. An intro to Auditing - Basic concepts and definitions - Lecture
8. Planning for the audit - Lecture
9. Audit Preparation - Lecture
10. Checklist Preparation Workshop - Workshop
11. Audit Execution - techniques discussed include : forward/backward tracing, trail following, taking notes, what type of questions to ask, behavioural techniques and personal attribues, how to use the process approach to improve your audit performance, coordinating with your co-auditor.....etc. - Lecture
12. Audit Workshop - Workshop
13. Reporting on the audit - Lecture
14. Case study - Workshop
15. Followup on audit results and closing - Lecture
16. What after the audit - Lecture
17. Closing

------------------------------------------------------------------

Depending on the competence and experience of the attendance i ay choose to elaborate on some points and not on others, or focus on a specific workshop and not another, it all depends on the attendance.

I'd love to have you in one of my training sessions if you got the time :) I'd also like to attend yours, there's definitely something to learn from others regardless of their age or experience, and this is basically why i registered in the cove :)
Click to expand...
Now, most of this stuff I can get behind and support. I just didn't support the confrontational setup for the reasons we already discussed. The value-added focus of this list could be very beneficial. Thanks for adding your other side to this discussion.

As to your offer, I rarely have 2 free days I wish to commit to that, but agree it could be beneficial. You can put me on your mailing list if you'd like. Maybe an opportunity would present yourself. As to attending one of mine, I would be open to that. If you were interested, it is a three day session and includes the proprietary system I have put together over the years. I might even be able to offer you a professional discount.
 
M

masimr

Involved In Discussions
#35
#35
Guys
Sorry for butting in after such a long time. I should have thanked the group after the initial replies that gave ideas for training but multiple back to back assignments got the best of me. I apologies for being selfish and thank everyone most sincerely. I just went through the whole discussion from which I learned a lot from all contributors who were and still are more experienced than me in this arena. So all you guys, thanks once again.
 
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