M
Although this is my first post, I am following the forums for quit some time.
I really need some input from outside our company at the moment. (sorry for my English, reading is no problem but writing is another thing)
The problem is as follows: last month we had a rather serious complaint from one of our customers. The cause of this was a human error (operator mistake) and his supervisor did not check the operators work as agreed.
Because of this some additional check’s have been added by the responsible management and the supervisors are told that ‘forgetting’ a check will have serious consequences. Also there is someone within the company appointed to check the supervisors.
Besides this top-management requested me to increase the audit frequency on this department and report findings of the audit immediately.
When auditing the department I found that one supervisor did not performe the requested checks and the person who should check the supervisors had not seen this.
When reporting this the department manager said that the supervisor will be ’punished’.
I do not agree with this, I pointed our internal audits are not to be used for this kind of action. When auditing there is some trust between auditor and auditee. When using audit results for punishment this trust is violated. Management does not agree with this and insists on using audit results for this purpose.
Does anyone have an idea how to convince management not to do this, or should I just accept this as I have been told?
Myriam
I really need some input from outside our company at the moment. (sorry for my English, reading is no problem but writing is another thing)
The problem is as follows: last month we had a rather serious complaint from one of our customers. The cause of this was a human error (operator mistake) and his supervisor did not check the operators work as agreed.
Because of this some additional check’s have been added by the responsible management and the supervisors are told that ‘forgetting’ a check will have serious consequences. Also there is someone within the company appointed to check the supervisors.
Besides this top-management requested me to increase the audit frequency on this department and report findings of the audit immediately.
When auditing the department I found that one supervisor did not performe the requested checks and the person who should check the supervisors had not seen this.
When reporting this the department manager said that the supervisor will be ’punished’.
I do not agree with this, I pointed our internal audits are not to be used for this kind of action. When auditing there is some trust between auditor and auditee. When using audit results for punishment this trust is violated. Management does not agree with this and insists on using audit results for this purpose.
Does anyone have an idea how to convince management not to do this, or should I just accept this as I have been told?
Myriam

Since Randy is big enough, as well as rough and tough enough to defend himself, I will only comment that I thought the remark