Subject: Re: Internal Audit Findings and the Registrar /Maroney-Benassi/Naish
Date: Tue, 28 Sep 1999 15:54:20 -0600
From: ISO Standards Discussion <[email protected]>
From: [email protected]
Subject: RE: Internal Audit Findings and the Registrar /Maroney-Benassi/Naish
Patricia,
My experience with the auditors from the registrar include the following:
1) They check to make sure the audits are adequately documented.
A. Are the forms completed as per the procedure.
B. Does the record include both comforming and non conforming audits.
C. Can you see independence of the auditor from the area being audited.
D. Is there an adequate description of any discrepancies either on the audit form or a corrective action form.
2) They check to see if you are following your schedule or plan within the criteria you set for doing so.
A. If you say you do all sections in a year in all areas of the company can you show you have tracked all sections and all areas.
B. If you say you have to o the audit within a given month are you doing them within a given month.
C. If you say managers are given X notice can you show the managers were notified in advance.
3) Are the audits effective.
A. If they see obvious non conformaces or discrepancies they want to see if the internal audits 1: looked at that area of the company and 2: Did the auditor(s) see what the registrar is seeing. I had one auditor make an observation that the audits were not effective since there were a number of minor non conformances he observed and the audits performed the previous two months for the same areas did not identify the discrepancies.
B. They have asked if the ISO Rep thought there were enough audits being performed to fully evaluate the whole system in some of the larger companies who had only one audit per area in a one year period.
C. If there are checklists used, do the checklists cover all of the specific section(s) of the standard being audited for an area. In other words is the whole system really being evaluated in the audits or are some subsections of the standard or some group(s) of people being omitted that should be audited.
4) Are the auditors trained.
A. Do you have training records.
B. How much training do the auditors get.
C. Does at least part of the training include a review and understanding of the ISO standard.
Hope that helps you.
Phyllis
Date: Tue, 28 Sep 1999 15:54:20 -0600
From: ISO Standards Discussion <[email protected]>
From: [email protected]
Subject: RE: Internal Audit Findings and the Registrar /Maroney-Benassi/Naish
Patricia,
My experience with the auditors from the registrar include the following:
1) They check to make sure the audits are adequately documented.
A. Are the forms completed as per the procedure.
B. Does the record include both comforming and non conforming audits.
C. Can you see independence of the auditor from the area being audited.
D. Is there an adequate description of any discrepancies either on the audit form or a corrective action form.
2) They check to see if you are following your schedule or plan within the criteria you set for doing so.
A. If you say you do all sections in a year in all areas of the company can you show you have tracked all sections and all areas.
B. If you say you have to o the audit within a given month are you doing them within a given month.
C. If you say managers are given X notice can you show the managers were notified in advance.
3) Are the audits effective.
A. If they see obvious non conformaces or discrepancies they want to see if the internal audits 1: looked at that area of the company and 2: Did the auditor(s) see what the registrar is seeing. I had one auditor make an observation that the audits were not effective since there were a number of minor non conformances he observed and the audits performed the previous two months for the same areas did not identify the discrepancies.
B. They have asked if the ISO Rep thought there were enough audits being performed to fully evaluate the whole system in some of the larger companies who had only one audit per area in a one year period.
C. If there are checklists used, do the checklists cover all of the specific section(s) of the standard being audited for an area. In other words is the whole system really being evaluated in the audits or are some subsections of the standard or some group(s) of people being omitted that should be audited.
4) Are the auditors trained.
A. Do you have training records.
B. How much training do the auditors get.
C. Does at least part of the training include a review and understanding of the ISO standard.
Hope that helps you.
Phyllis