Internal Audit not allowed...

LUV-d-4UM

Quite Involved in Discussions
#21
The evolution of the standard to its present version and the understanding of the intent of the ISO 9001 has never been understood by the men who matter .. TOP MANAGEMENT
The current version is another attempt to get this with more thrust.
{taken from my post in an other thread here}

See who has to move forward to the new standard 2015 ....
The absence of TOP MANAGEMENT made this audit rather bumpy but we got through with the upgrade. Now we had to "nurse our bruises" and maintain the system for next surveillance audit.:deadhorse:
 
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Wes Bucey

Quite Involved in Discussions
#23
Echoing a former POTUS, Crusader, "I feel your pain!"

I've always felt that a main function of the top Quality person in an organization is to help top management understand the value of a consistent, effective quality system to the organization, but more importantly, to help each of the top managers be aware of, and plan to maximize the effect of WIIFM (What's in it for me?) for his/her own future and advancement.

Back in the 1960s, Deming, Juran, and other Quality gurus recognized the value of enlisting the self-interest (long term and short term) of the top managers in instituting and implementing efficient quality systems in their organizations. The mantra of "build quality in" to reduce costs of inspecting and discarding nonconforming material caught hold (tenuously), but the organizations which really adopted good quality systems quickly found it removed barriers to selling their products and services when they could DOCUMENT to their customers that their systems were efficient and consistent in producing goods and services. Thus was born the idea of using third party services to put a stamp of approval on an organization's documentation of its quality system.

Obviously, there have been a few bumps along the way. Instances abound of organizations with managers which colluded to defraud the system to put a few extra bucks in their own pockets. The good news is that many of them soon get discovered and a few pay a heavy penalty in either money or jail time or both. Not a pure deterrent to a sociopath, but often a deterrent to the naive guy who is "tempted."

My advice: If you are the top quality officer in the organization, you need to have a frank education session with the CEO. If not, you need to enlist the help of the top quality officer. If neither of those avenues is open, you probably need to review my thread Ethics - Moral law vs. Criminal law
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#24
Update: I have been told to let it go. It is in the past and move forward to the new standard 2015!
Moving forward, do they intend to address this situation if it happens again?

I worked at a large stamping plant back in the '90s and the press room supervisor kicked me out. I didn't argue - I just let my boss know. I don't know what was said, but he sent me back to finish my audit the next day.
 

Project Man

Involved In Discussions
#25
Update: I have been told to let it go. It is in the past and move forward to the new standard 2015!
And I have to implement and get trained on 5S.
:popcorn:ohhhhh boy. Nothing like a little challenge. :bigwave:
God help me. :rolleyes:
I have found that teaching 5S is very simple and an easy concept for everyone to understand (we all literally learned this in Kindergarten). The problem is that most guys on the floor see their paycheck tied to widgets and this is usually reinforced by management (I have yet to see a bar chart showing how many tools were left out each month).
Here's how I explain each 'S':
1. Sort - What is this 'S'?
2. Straighten - Where does this 'S' go?
3. Shine - Clean this 'S' up.
4. Standardize - Everybody needs to do this 'S'.
5. Sustain - Let's keep this 'S' going.
 
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Ron Rompen

Trusted Information Resource
#26
I have found that teaching 5S is very simple and an easy concept for everyone to understand (we all literally learned this in Kindergarten). The problem is that most guys on the floor see their paycheck tied to widgets and this is usually reinforced by management (I have yet to see a bar chart showing how many tools were left out each month).
Here's how I explain each 'S':
1. Sort - What is this 'S'?
2. Straighten - Where does this 'S' go?
3. Shine - Clean this 'S' up.
4. Standardize - Everybody this to do this 'S'.
5. Sustain - Let's keep this 'S' going.
REALLY well put - hope you don't mind if I steal it and use it :)
 

Wes Bucey

Quite Involved in Discussions
#28
REALLY well put - hope you don't mind if I steal it and use it :)
Now that Joshua has given permission, we can't "steal" this, BUT we can use it by giving attribution. My favorite segué for bon mots like Joshua's goes like this, "My colleague [insert name] in [insert location] has given me a great tool for situations like this. He says ..."
Truth be told, I would quote this:
Here's how I explain each 'S':
1. Sort - What is this 'S'?
2. Straighten - Where does this 'S' go?
3. Shine - Clean this 'S' up.
4. Standardize - Everybody needs to do this 'S'.
5. Sustain - Let's keep this 'S' going.

NOT the chart. It's much more memorable with great audience appeal.

[20 years ago, I wrote the Corporate Curmudgeon (Dale Dauten), a widely syndicated business columnist at the time, for permission to use one of his trademark descriptive phrases - "WOMP meaning Word Of Mouth Potential" He very graciously wrote back, granting permission with the single proviso that I give attribution with each use. Dale stopped writing his column about five years ago, but I have been and continue to be scrupulous about attribution. NEVER burn the folks who help you. In this case, I believe Joshua's original post has much more WOMP than the chart.]
 
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Crusader

Trusted Information Resource
#29
I'd like to post an update to my original post/ rant:

The offenders have been instructed to get on board or get out. They have been informed that this thing called Quality is important to the organization and it will continue and progress to the new ISO revision. Lean will be implemented / continued and the organization will NOT tolerate preventing the ISO / Lean person from performing their required tasks. "This has to stop" .....The defense shield/personal barriers that were put up during the internal audit.

Yay Top Management! :applause: :agree1: :whip:
 

Big Jim

Super Moderator
#30
I'd like to post an update to my original post/ rant:

The offenders have been instructed to get on board or get out. They have been informed that this thing called Quality is important to the organization and it will continue and progress to the new ISO revision. Lean will be implemented / continued and the organization will NOT tolerate preventing the ISO / Lean person from performing their required tasks. "This has to stop" .....The defense shield/personal barriers that were put up during the internal audit.

Yay Top Management! :applause: :agree1: :whip:
Maybe there is hope for this company yet. Aren't you glad you hung on?
 
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