Internal Audit Questions - Does anyone have sample questions for Management

Q

QHSEer

#1
Hello,

I'm the new Quality manager on our plant.
Now I have to do internal audit ISO 9001:2000 on "management"

Does anyone have sample questions......
I have the easy ones, like Q objectives/ policy/ managm. review!

Thx
 
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RoxaneB

Super Moderator
Super Moderator
#2
QHSEer said:
Hello,

I'm the new Quality manager on our plant.
Now I have to do internal audit ISO 9001:2000 on "management"

Does anyone have sample questions......
I have the easy ones, like Q objectives/ policy/ managm. review!

Thx
Welcome to the Cove, QHSEer. :bigwave:

I'm curious as to what your current questions are and am hoping that they are not the simple ones like:
  • Do you have Quality Objectives?
  • What are your Quality Objectives?

:)

Depending on how long your company has been registered, if the system has evolved, it may be time for the questions to evolve, too. :)

  • How are your Objectives developed?
  • How do you use the Policy?
  • What does the System gain from Management Review?
  • Please provide an example of Improvement within the company.
  • "If you could do it, what one thing in the Management System would you improve?"
  • "Over the past few years, has the Management System being improving, staying the same, getting worse?"
  • "On a scale of 1 - 10, 10 being the worst and 1 being the best, how would rank the Management System."
  • "Based on those last 2 questions, why do you say that?"
 
L

Laura M

#3
How are customer requirements/QMS communicated internally?

What do YOU do to ensure responsibilities and authority is defined and communicated? Where are they defined, how are they communicated?

How is training effective measured?
 
R

ralphsulser

#4
Can you show how you demonstrated committment to improving the QMS?

Can you show how your business plan incorporates quality improvement objectives and targets?
 
Q

QHSEer

#6
Laura M said:
How are customer requirements/QMS communicated internally?

What do YOU do to ensure responsibilities and authority is defined and communicated? Where are they defined, how are they communicated?

How is training effective measured?
Training is mostly on the job and talks only.....is this sufficient for ISO!!
 

antoine.dias

Quite Involved in Discussions
#7
Management audit

I would look for the different activities that management is involved in.

The process approach questions would be how they have control :
- on the inputs for each activity.
- on the activities themselves.
- on the output of each activity.
- on the evaluation of their outputs.
- on the evaluation of their processes.

This is how I audit management anyway and I feel good about it.

Best regards,

Antoine
 
#8
Why are you auditing 'management'?

Will you share with us the purpose of the audit? What is the 'scope' and 'criteria'? Before anyone can reasonably answer this post with some sample questions, we have to know what the objective of the audit is! If this isn't clear, the questions asked will be meaningless to the 'management' people who have to answer them and the audit will not be effective. Many audits are based on questions derived from the ISO requirements (like many of those posted here) but in most cases management have no clue why they are being asked them nor what the answer should be!
So, let's find out a bit more about the background to the audit.
Thanks
Andy
 
Q

QHSEer

#9
AndyN said:
Will you share with us the purpose of the audit? What is the 'scope' and 'criteria'? Before anyone can reasonably answer this post with some sample questions, we have to know what the objective of the audit is! If this isn't clear, the questions asked will be meaningless to the 'management' people who have to answer them and the audit will not be effective. Many audits are based on questions derived from the ISO requirements (like many of those posted here) but in most cases management have no clue why they are being asked them nor what the answer should be!
So, let's find out a bit more about the background to the audit.
Thanks
Andy
In our procedures we say "every department" will be audited, so also Management in our case.
I think you have to keep managment involved - or they will fall a sleep and only be at MR meetings not be committed enough ??!!
Gaby
 
#10
'Dag, Mijn heer!

I agree that you should keep management involved, but it sounds to me that you should change your procedure! Incidently, an effective audit procedure shouldn't define audits by 'department' and certainly not 'every department'!! The ISO 9001:2000 requirements indicate that 'processes' should be audited.

My approach to auditing management is to find out how their processes are performing, say late delivery, scrap rates, poor supplier performance, inventory turns, etc and then audit the process to find out why these things are happening. You could involve them in the audit planning process to see if they have any reasons for 'loosing sleep' over the process. Or, you could ask what's new or changed in the process to see if the change is under control!

I hope this helps. I will be pleased to give you more if you need to. Tot ziens, Gaby!
Andy
 
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