Internal auditor abilities - Communication and 'Familiarity'

J

jbc69mc

#1
Hello,

Can anybody help me? To an internal auditors (ISO/TS) course the consultant said that I am some impulsive:confused: . That was happened when I had a test (we simulated 8 min. for each like auditor in time of internal audit).

Second, he said that is not correct to address to a person like familiarly and to the rest (3 persons) with more respect (not familiarly). Nothing more. I don’t know yet the result of the test.:frust:

You can indicate me some webs where I can find this kind of test about communicate or others needed for an internal auditor? Thanks in advance.:thanx:
 
Elsmar Forum Sponsor
#2
Familiarity and Internal Auditors.........

go together like a horse and cart. I believe your trainer/consultant is giving you feedback based on the 2nd or 3rd party audits - it's generally accepted that external auditors shouldn't be familiar.;)
As an ex-external auditor myself, it's a fine line between putting someone at ease during an audit and being too 'friendly'.

I have noticed during my 20 years of doing all kinds of qms audits that many people (auditors and trainers) seem to take the role of the external auditor. My suggestion is that an internal auditor should be familiar (two meanings of the word here - I love the English language) with the people and the process they are auditing! The audit will be most effective when the auditor can reduce the 'tension' which normally surrounds the situation and understands the process being audited. This itself, will reduce the tension, since the auditee will not feel like they're having to explain everything to someone who doesn't understand.

I'm not sure what 'impulsive' means the way you were told.;) If an auditor is quick to make a 'judgement' or get too enthusiastic about an audit finding, it is important to understand that the auditee can feel differently about the situation. The perception of the auditee is very powerful in evaluating the performance of an auditor. We sometimes think we're doing a great job, but the auditee is less happy!:(

The internal auditor course materials (if accredited) should include some details of an auditors characteristics and should have been reviewed during the class. Do you remember doing something about this? If not, you might want to look at ISO 19011 for some information regarding auditor qualifications.:read:

If anyone knows of the websites being asked about here, I'd be interested too!:agree1:

Andy
 

Jim Wynne

Staff member
Admin
#3
jbc69mc said:
To an internal auditors (ISO/TS) course the consultant said that I am some impulsive:confused: .
Perhaps the consultant thought that you spoke too soon about what you were observing, and needed to think it over a bit before speaking. It would be best to have the consultant explain what he or she meant by describing you as impulsive.

jbc69mc said:
Second, he said that is not correct to address to a person like familiarly and to the rest (3 persons) with more respect (not familiarly). Nothing more. I don’t know yet the result of the test.
I have a feeling that the consultant felt that by addressing one person on a familiar basis and the others more formally that you might leave the impression that you were biased in favor of the one you were more friendly with. Although I can't say for sure because I wasn't there, I think that it's only natural that you would be more familiar with some people in the company than with others, so I'm not sure that it's really such a big deal. Seeing that you're posting from Romania and I'm in the US, there could be cultural factors at work here that I'm not familiar with, though. Again, the person who made the observation would be the best one to ask.

jbc69mc said:
You can indicate me some webs where I can find this kind of test about communicate or others needed for an internal auditor? Thanks in advance.
I don't know of any such websites; perhaps someone else here does and will chime in.
 
J

jbc69mc

#4
Thanks for both.:thanx:

I must to be more explicit: about familiarly, in time of audit I tried to make a colleague (that was tested too) to be not so nervous. And at the beginning I spoke familiarly. For the rest was not needed. They had more experience before. By the way, I already have certificates for internal auditors :confused: (referential ISO 9002:1994, up-grade for ISO 9001:2000 and even according to ISO/TS, but the last certificate is not recognized by the RENA (from Romania) and because of that I choose this new course).

Concerning "impulsive", I think that the consultant put me this "label" only when we had this internal audit simulated. In all days before, in time of team tests or others, he and him colleagues did not said any about that.

Finally, I know the requests from ISO 19011 and I have a lot of internal audits from 1998. I wish only to see other viewpoints to do an improvement of my attitude and skills:evidence: . And if possible to follow some tests about communication or other else.

Thank you very much for your help!:thanks:
 
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