P
Pekel45
I am looking for some good exercises, mock audits, etc that will keep some life in our training session. Does anyone have any good material? Thanks.
The problem with exercises is the fact that many of them would not apply to your business. Try this, instead:
Collect 3-5 cases of recent quality failures, customer complaints, things that kept you and others at the company, awake at night. Things that have cost your organization not only money, but reputation and good will with customers, as well.
Now use those real-world, relatable cases and have group discussions on how effective internal audits could and should have been conducted which could have either prevented or mitigated such quality problems. I have done that exercise a few times and at the end of the group discussion, some people had a much better idea of what effective auditing was supposed to accomplish.
Collect 3-5 cases of recent quality failures, customer complaints, things that kept you and others at the company, awake at night. Things that have cost your organization not only money, but reputation and good will with customers, as well.
Now use those real-world, relatable cases and have group discussions on how effective internal audits could and should have been conducted which could have either prevented or mitigated such quality problems. I have done that exercise a few times and at the end of the group discussion, some people had a much better idea of what effective auditing was supposed to accomplish.
I've used actual audit scenarios that I've experienced before in my training material and, when I'm able to find a willing participant, I even have them come in to be the "auditee". This allows the participants to practice formulating questions, following audit trails, dealing with audit difficulties, etc. Everyone seems to enjoy it more when it's more interactive. If I can't find an auditee, and there is time, I'll be the auditee.
I am looking for some good exercises, mock audits, etc that will keep some life in our training session. Does anyone have any good material? Thanks.
Do an audit of your own management system! You can coach individual teams of 2, develop their competencies (interviewing, seeking objective evidence, verifying, reporting etc) and you can use these audits to count for your own internal audit program...
I did a regular audit as a group to help our new ones after training and then we did the first few in teams of two until they were comfortable to do a solo. I also had them do an audit of their own area, of course it did not count ,but good experience and it helped their area.
Why not? The standard just says you can't audit your own work! If they didn't audit stuff they'd touched, it's OK! Don't deny yourself credit for a good audit...
Similar threads
