Internal Communications - Quality Systems vs. Six Sigma Training

SteelMaiden

Super Moderator
Trusted Information Resource
#1
Why do you want that?

OK friends and neighbors, I am not sure if I am just venting, or maybe there is hope (and solutions) yet.

I am putting together our quarterly review report and I asked the folks on our newly implemented 6 sigma team (black belt trainees, working on their first project for certification) to send my a summary of their projects, along with any data they may have to show progress towards meeting our objectives and continual improvement.

I got the following response from one of the "black belts" in waiting: "Why does ISO need to review 6-sigma projects in detail anyway? Isn’t it enough to say for now that we’re developing these projects?"

Now, to give you some background. I was not aware that we were implementing/sending people to six sigma training until the teams were already on their way to the training site(no coordination of information by management?) My job is not "ISO", it is Quality Systems Coordination (um, coordination, does that not imply that there is more than one thing that I am responsible for?)

So my question(s) -
How can anyone not understand how quality management and six sigma are related?
How can someone go through a six sigma training course for black belts and not understand how quality management and six sigma are related?
Am I overly sensitive to be offended by the fact that management AND "trained" six sigma black belt candidates are so oblivious to the fact that quality systems and six sigma are related? You would think that six sigma was the end all-be all, instead of an organized approach to improvement???
What am I missing?

Thanks for any info, hints, or recomendations anyone can give.
 
Elsmar Forum Sponsor
M

M Greenaway

#2
Steel

I have also experienced this, almost exactly as you say. Production sending their people on six sigma or lean manufacturing training programmes without even notifying the quality department, and then thinking that they are doing something 'real' outside of the quality system, a term I loathe - very annoying isnt it !!

I sympathise completely, but have no answer to the madness.
 
D

David Hartman

#4
SteelMaiden said:
So my question(s) -
How can anyone not understand how quality management and six sigma are related?
How can someone go through a six sigma training course for black belts and not understand how quality management and six sigma are related?
Am I overly sensitive to be offended by the fact that management AND "trained" six sigma black belt candidates are so oblivious to the fact that quality systems and six sigma are related? You would think that six sigma was the end all-be all, instead of an organized approach to improvement???
What am I missing?
SM,

I too have witnessed this phenomenon, in a similar situation (developing management review report). I chose to take the opportunity to provide management with some education, by including a summary of the BB projects as a part of the "improvement" activities portion of the report. I received several comments on the fact that it appeared to be an appropriate forum in which to discuss these projects, and maybe discuss other areas where Six Sigma could be of benefit. Think about it - a quality forum discussing improvement initiatives. Now that's a novel idea.:rolleyes:
 

SteelMaiden

Super Moderator
Trusted Information Resource
#5
Atul Khandekar said:
Steel,

No ready answer here. Just a question. What does your 'champion' say?
Ah, therein lies the problem....LOL I feel much better now after seeing your, M's and d's replies, I was really afraid that we were a long way from normal.

Anyway....Management had stated at a previous review meeting (upon my recommendations that 6sig is really a set of tools to be used in quality and business systems) that we would review the projects. I guess that they management, and BB's have missed not communicated well? champion, huh? Gosh, like d says, what a novel concept.

Oh well, it's been that kind of day, I spent all of yesterday helping these same BB's get prepared for a management presentation and feeding them motivators to keep management committment high. No good deed goes unpunished:ko:
 

SteelMaiden

Super Moderator
Trusted Information Resource
#7
Thanks, Atul, I will read these thouroughly this afternoon! I really do want the program to suceed, and am willing to jump in and help wherever I can, I just think that the BB's should respect and champion the quality systems also.
 
Thread starter Similar threads Forum Replies Date
A Quality Awareness Communications through Internal TVs Misc. Quality Assurance and Business Systems Related Topics 2
M How to Document Internal & External Communications - Suggestions/examples pls IATF 16949 - Automotive Quality Systems Standard 3
L Use of TV (CCTV) for Internal Communications ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
J 9001 Internal Audit of Client Onboarding process ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
F Internal Laboratory Manual IATF 16949 - Automotive Quality Systems Standard 5
G Internal Laboratory Scope IATF 16949 - Automotive Quality Systems Standard 10
B Internal audit checklist Internal Auditing 5
V Internal Audit Software IATF 16949 - Automotive Quality Systems Standard 5
J Internal Audit Schedule IATF Internal Auditing 3
J API Q1 4.3.2.2 Personnel Competence for Internal Auditors Oil and Gas Industry Standards and Regulations 4
D Internal auditor competence assessment Internal Auditing 13
C ISO 14001 Internal Audit - Opportunity for Improvement ISO 14001:2015 Specific Discussions 2
T Ford CSR for Internal Auditors 2021 Internal Auditing 4
P Does FDA require certification for quality system internal audit for auditor? Qualification and Validation (including 21 CFR Part 11) 1
P Looking to outsource Internal Audit - MDSAP competent auditor needed Other Medical Device Regulations World-Wide 9
D INTERNAL LABORATORY IATF 16949 - Automotive Quality Systems Standard 4
S Transition training for Internal Auditor from ISO 9001: 2008 to the ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
J IATF CB Auditor questions Internal Auditor Competence IATF 16949 - Automotive Quality Systems Standard 19
J Outsourced Internal Audit requirements for Aerospace Suppliers AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 21
D Number of people to be interviewed during an internal audit? Internal Auditing 10
cgaro62 Using internal audits as part of document reviews Document Control Systems, Procedures, Forms and Templates 21
S Is it required to complete Internal Audits within one year? ISO 13485:2016 - Medical Device Quality Management Systems 29
C First Round of QMS Internal Audits - Ethical Dilemma Internal Auditing 10
T How to conduct combined internal audits (9001 and 13485) Internal Auditing 1
Q Easy CARs for Internal Audit ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
armani Internal audit plan and processes for ISO 14001:2015 ISO 14001:2015 Specific Discussions 3
C API Q1 internal audit report Internal Auditing 3
AllTheThings ISO-17025 accredited TEST lab performing internal calibrations (Yes: Here is how) ISO 17025 related Discussions 7
M Must a company be 17025 accredited to perform internal calibrations? ISO 17025 related Discussions 7
P Filled in F48/F49 for internal audit ISO 17025:2017 Internal Auditing 2
A ISO 9001 Internal Audits - No production right now due to furloughs Internal Auditing 5
J Internal audit random sampling methodology Internal Auditing 2
G Organizing internal audit program for an Integrated QHSE Management System Internal Auditing 13
W How do you phrase your internal audit questions? Internal Auditing 3
M IATF - Internal Audit 3 year span Internal Auditing 4
T Internal NCR - API Q1 5.4.2b - API 16C Clause 4.1.3 Internal Auditing 9
Q ISO 9001-2015 Internal audit finding Internal Auditing 14
lanley liao How to understand this words that the planning of internal audit shall take into consideration the results of previous audits? Oil and Gas Industry Standards and Regulations 10
A Add MDSAP to Internal Audit Schedule Medical Device Related Regulations 0
J IATF 16949 Internal Audit question - Auditor's responsibility Internal Auditing 6
M ISO13485:2016, MDSAP and Internal Audits ISO 13485:2016 - Medical Device Quality Management Systems 8
S IATF 16949 Internal Audit Example IATF 16949 - Automotive Quality Systems Standard 18
R AS9100D internal audit checklist or ISO 9001 2015 to AS9100 D AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
S Would this be a second site for the purposes of internal and third party audits? General Auditing Discussions 4
V Internal Auditor Competency KPI IATF 16949 - Automotive Quality Systems Standard 15
J ISMS - Internal Audits Internal Auditing 5
M ISO 13485:2016 internal audit checklist Medical Device and FDA Regulations and Standards News 8
S ISO 9001:2015 Internal Auditing Internal Auditing 8
A Internal Audit Questions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
L Documented Information in Internal Audits Process (9.2) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4

Similar threads

Top Bottom