Welcome to the Cove, qinlan!
qinlan said:
The above-mentioned what you said are very good, but I think who is responsible for working out the document, who control them .our company does it so, there is not a flow chart for controling the procedure .
Many of us have chosen to use flow charts as they are a wonderful tool to visually communicate the sequence of steps within a process. When I first started out in ISO 9000, my boss wanted lengthy procedures written...which, of course, no one read. Now, with flow charts, almost anyone with a secondary school education can grasp the flow of the process.
In larger organizations, there can be more than one document author and more than one document approver. My company has around 20 locations in North America and my facility, alone, has about 20 document authors responsible for developing the suitable documentation for their areas.
Having documentation on how we control our document control process is more than just a requirement of ISO 9001:2000, it's also how we help ensure multiple people are trained on the process in a consistent manner.
qinlan said:
I can speak poor english,don't laugh at me.
We will
never do that! We may, from time to time, ask you to clarify what you mean. There are some wonderful online translation resources (free of charge) that are great to use when you're stuck!

And, you could always teach us some of your language...basics like, "hello", "good bye", "have a nice day", "please" and "thank you".
