S
skdiamond
I?m trying to assess what our employees feel about our quality and get feedback from them on areas in which our quality is weak. I have a parallel project to understand what our customers think but in this post I?m trying to assess/get feedback from our employees. My thought was to interview a number of people in a range of different positions and get their input. However I?d like to provide a little structure to the interview process. I?m trying to come up with a standard set of question. So far I?ve come up with the list below. Any thoughts on other questions I should ask?
Thank you, Scott
Numeric Value Questions
Your perception of our quality (1-10 scale)
Your perception of our quality compared to competitors (1-10)
Engineering Development/Quality balance. A -5 to +5 scale of more time on quality and less on development or reverse.
Open Essay Questions
Products with quality issues
Areas of quality concern
Customers with significant quality complaints
Any other input you have
Thank you, Scott
Numeric Value Questions
Your perception of our quality (1-10 scale)
Your perception of our quality compared to competitors (1-10)
Engineering Development/Quality balance. A -5 to +5 scale of more time on quality and less on development or reverse.
Open Essay Questions
Products with quality issues
Areas of quality concern
Customers with significant quality complaints
Any other input you have