Internal Supplier / Customer concept in a Manufacturing industry

D

dr madhavan

#1
Can I have some references where I get details about the Internal supplier - Customer concept in a Manufacturing industry. I tried to browse the Net; I got information related to Education.
 
Elsmar Forum Sponsor
E

energy

#2
It was explained to me that you treat each succeeding operation as another customer.
1. Purchase material-Inspect and accept
2. Send it to your internal customer, say Shearing Dept. Sheared and inspected and accepted.
3. Shearing sends it to their internal customer, say the Machining Dept. It’s drilled and reamed and inspected and accepted. Machine Dept. sends it to their internal customer, say the Assembly Department.
4. Assembly Department installs hardware, inspects and accepts and sends it to their internal customer, say the Packaging Department.

All personnel in the work place depend on other personnel for their inputs. They are like customers waiting for acceptable goods, so that they can satisfy their own Internal Customers. You simply map out your inputs and outputs plant wide. You have each employee tell you what they need to do good work.
At least that’s how I understand the concept. It is supposed to make you think about satisfying the person who follows you in the process.

The instructor asked everybody to visualize the business from 50,000 ft in the air. Suppliers in one place, your business in another and the Customer in another. Now, visualize your business from 100 ft. in the air. As you look down you see how all departments interface and rely on one another to get a quality product out the door.

It is a simplistic explanation, and even I got it!
energy
 
F

Fire Girl

#5
Marc

Just to clarify for me.... I didn't read your 'slides' post but I'm sure that it was most accurate- as are most of your answers!

However, I seem to remember some of that concept in one of Juran's books. Is it not the idea of a Japanese business philosopher? I think it's a fantastic way to get people to work together and realize that doing a shabby job for people you work with is just as bad as doing a shabby job for your 'real' customers!

Energy I like your explanation regarding the whole 'viewing your business from 100ft in the air'. Very clever.


[This message has been edited by Fire Girl (edited 09 May 2001).]
 

Marc

Fully vaccinated are you?
Staff member
Admin
#6
I don't know the origin. I can say that as long as I can remember the idea that a customer can be anything or anyone has been around. Whoever or whatever you output to is a 'customer'.
 
Thread starter Similar threads Forum Replies Date
SteelMaiden Customer's Internal Audit - SQA - Supplier ISO 9001 Certificate Expired Internal Auditing 11
M Internal Supplier-Customer ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
S Software for Supplier Charge back and internal PPM General Information Resources 2
N Organization Treating One Business as an Internal Supplier Supplier Quality Assurance and other Supplier Issues 3
A Supplier Nonconformity - Internal Auditor Statement ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
S Do we need to maintain Records of Internal Supplier Evaluation per 7.4.1? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
J Setting up a Vendor (Supplier) and Internal Audit System - Need help Internal Auditing 4
K How to Manage / Drive your Internal Supplier Supplier Quality Assurance and other Supplier Issues 7
A How to Control Internal Supplier Supplier Quality Assurance and other Supplier Issues 4
K Auditing the Internal Vendor (Supplier) Management Process Supplier Quality Assurance and other Supplier Issues 2
T Supplier Control in TS 16949 - How to spice up my Internal Audit questions IATF 16949 - Automotive Quality Systems Standard 13
T Recertification for Internal Supplier Auditors value added General Auditing Discussions 9
Y Auditor Findings - IATF checklist - Supplier PPAP - Internal Auditor Training ASQ, ANAB, UKAS, IAF, IRCA, Exemplar Global and Related Organizations 23
D INTERNAL LABORATORY IATF 16949 - Automotive Quality Systems Standard 4
S Transition training for Internal Auditor from ISO 9001: 2008 to the ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
J IATF CB Auditor questions Internal Auditor Competence IATF 16949 - Automotive Quality Systems Standard 19
J Outsourced Internal Audit requirements for Aerospace Suppliers AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 21
D Number of people to be interviewed during an internal audit? Internal Auditing 6
cgaro62 Using internal audits as part of document reviews Document Control Systems, Procedures, Forms and Templates 20
S Is it required to complete Internal Audits within one year? ISO 13485:2016 - Medical Device Quality Management Systems 29
C First Round of QMS Internal Audits - Ethical Dilemma Internal Auditing 7
T How to conduct combined internal audits (9001 and 13485) Internal Auditing 1
Q Easy CARs for Internal Audit ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
A Internal audit plan and processes for ISO 14001:2015 ISO 14001:2015 Specific Discussions 3
C API Q1 internal audit report Internal Auditing 3
AllTheThings ISO-17025 accredited TEST lab performing internal calibrations (Yes: Here is how) ISO 17025 related Discussions 6
M Must a company be 17025 accredited to perform internal calibrations? ISO 17025 related Discussions 7
P Filled in F48/F49 for internal audit ISO 17025:2017 Internal Auditing 2
A ISO 9001 Internal Audits - No production right now due to furloughs Internal Auditing 5
J Internal audit random sampling methodology Internal Auditing 2
G Organizing internal audit program for an Integrated QHSE Management System Internal Auditing 13
W How do you phrase your internal audit questions? Internal Auditing 3
M IATF - Internal Audit 3 year span Internal Auditing 4
Thee Bouyyy Internal NCR - API Q1 5.4.2b - API 16C Clause 4.1.3 Internal Auditing 9
Q ISO 9001-2015 Internal audit finding Internal Auditing 14
lanley liao How to understand this words that the planning of internal audit shall take into consideration the results of previous audits? Oil and Gas Industry Standards and Regulations 10
A Add MDSAP to Internal Audit Schedule Medical Device Related Regulations 0
J IATF 16949 Internal Audit question - Auditor's responsibility Internal Auditing 6
M ISO13485:2016, MDSAP and Internal Audits ISO 13485:2016 - Medical Device Quality Management Systems 8
S IATF 16949 Internal Audit Example IATF 16949 - Automotive Quality Systems Standard 18
R AS9100D internal audit checklist or ISO 9001 2015 to AS9100 D AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
S Would this be a second site for the purposes of internal and third party audits? General Auditing Discussions 4
V Internal Auditor Competency KPI IATF 16949 - Automotive Quality Systems Standard 15
J ISMS - Internal Audits Internal Auditing 5
M ISO 13485:2016 internal audit checklist Medical Device and FDA Regulations and Standards News 8
S ISO 9001:2015 Internal Auditing Internal Auditing 8
A Internal Audit Questions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
L Documented Information in Internal Audits Process (9.2) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
salaheddine96 Internal audit planning Internal Auditing 2
D CB and customer audits considered as internal audits? General Auditing Discussions 9

Similar threads

Top Bottom