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This refers to our procedure on the inter-departmental needs (Key Result Area) based on supplier-customer relationship (9k2k).
What other method can we use in which regardless of the transactions (air/sea freight forwarding) in a month we will be able to accurately grade our internal suppliers' performance based on the infractions, with zero infraction as the perfect score. Our current method of averaging seems to be less accurate in measuring quality once the number of transactions increased in a certain month as the errors become negligible.
Thanks.
Marla
What other method can we use in which regardless of the transactions (air/sea freight forwarding) in a month we will be able to accurately grade our internal suppliers' performance based on the infractions, with zero infraction as the perfect score. Our current method of averaging seems to be less accurate in measuring quality once the number of transactions increased in a certain month as the errors become negligible.
Thanks.
Marla