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Intertek Registrar - How do you rate the services of Intertek?

Manoj Mathur

Quite Involved in Discussions
#1
Dear Friends,

Many of you might know that Management System Certifications (ISO 9K, 14K, TS, OHSAS Certifications) Wing of KPMG was acquired by Intertek.

I just would like to ask, how do you rate the services of Intertek? What is its financial strength? How the behavior of its auditors and last but is not least is it worthwhile to join Intertek as an auditor?

Regards,

Manoj
 
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Steve McQuality

Quality Engineer
#2
Hi Manoj:

I can only provide one data point from a customer's perspective, but we just recently switched to Intertek from another Registrar. Last week, we had our initial certification audit to ISO 13485:2003 (we passed:applause: ).

The Auditors were professional and thorough and very "business friendly". They looked to understand our quality system and didn't look for ways for us to "paper over" any system inadequacies. They found a couple 'minor' non-conformances and offered a few 'opportunities for improvement' where they saw legitimate plans for system improvments. I would give these guys high marks, and as representatives of Intertek I would thus give them high marks.

As for the balance of your questions - Financial strength & joining them as an auditor...??? Don't know about the former and the latter is up to you.

-Steve
 
D

Duke Okes

#3
I know two people who work for Intertek as auditors, both of whom are very professional. I also have clients who have used Intertek. I would give an unqualified positive to them. Don't know financial condition, but they've been around for a long time.
 
R

ralphsulser

#4
Manoj my friend
I remember Intertek being around in the mid 70's, and were related to doing contract source inspections, and could be hired by suppliers to go to your customer in Detroit and sort parts, etc. I do not remember hearing anything negative about them as an organization or their services.
 

Randy

Super Moderator
#5
Hey Manoj how are things?

My experience with Intertek was a big +.

The auditors were excellant and very professional, all the correspondance was timely and their pricing was reasonable. As I remember, it was a fine company to do business with.
 
B

byost - 2008

#6
Intertek has also started to provide to clients seminars (free - web based) on quality topics that are very appreciated! they just did a PPAP 4th edition review that was quite thorough. Later this month another seminar will be provided free on ISO 14001. I have paid for worse training. yikes! hope that helps...
 

RoxaneB

Super Moderator
Super Moderator
#7
Sorry...negative post on Intertek. Didn't understand our system. Didn't understand the streamling of QMS, EMS and H&SMS. Scared some employees with their choice of wording. Messed up the paperwork (continuously!!).

We obtained little value with them on EMS...which is partially why we're now with one registrar for our entire system.
 
B

Bill Ryan - 2007

#8
We have had Intertek as our registrar since our QS registration and have been very pleased with them. Specifically, the "branch" out of Grand Rapids, MI (formerly Entela). Many different auditors through the years and all have been very professional and knowledgeable of our business. They are also our EMS registrar.
 

DannyK

Trusted Information Resource
#9
I am a subcontract auditor for Intertek along with several other registrars.
Like any other registrar, there are auditors that are tougher and more nitpicky than others.
They are fair to me.
I believe Intertek is a public company listed on the London Stock Exchange and they have many different divisions, that provide product certifications and inspection services.

Danny
 

Le Chiffre

Quite Involved in Discussions
#10
Are all of Intertek's auditors subcontracted?

My experience is that it's entirely up to the competencies of the auditor as they're the one you'll be dealing with, doesn't matter which registrar they're working for, the registrar is just like an agency...

My :2cents:
 
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