Is a Lesson not Learned if there is no Corrective Action?

[Matrix45]

Would it be correct to say a Lesson has not been Learned if there is no corrective action e.g. Service department created variation orders under the project contract but against there own cost center which lead to the contract value increasing and therefore complicating reporting between departments.

There was only communication between Managers but no procedure or process was ever changed to fix this.

 

[Bev D]

since they took no action to prevent the recurrence of the problem I'd say they didn't really learn their lesson. they may realize that the lesson was taught, but they didn't learn it!

 

[BradM]

I have come to find that there is many times oceans of separation between what is discussed, and what is documented.

Whether a formal Corrective Action is needed would depend on your quality system, and whether there was a deviation that occurred within that system.

But minimally, there should be a memo (for nothing else than good business practices) to identify what happened, what the impact was, and what was corrected. Otherwise, either it is forgotton about, or is blown significantly out of proportion because the facts are greatly skewed.

 

[somashekar]

Would it be correct to say a Lesson has not been Learned if there is no corrective action e.g. Service department created variation orders under the project contract but against there own cost center which lead to the contract value increasing and therefore complicating reporting between departments.

There was only communication between Managers but no procedure or process was ever changed to fix this.

Lessons are said to be learnt when there is demonstration of recollecting and considering actions taken earlier, when faced with typical situations or in new projects.
Such learning does not come from referring back to archived CA reports. This is where experience and involvement surfaces.....