Is a mass resignation and impending strike a form of nonconformity?

[John Broomfield]

As a Registration auditor I wouldn't write this as a nonconformity in a million years.

I'm not saying there isn't some problem here - but it strikes me that the evidence for such a claim against ISO 9001 is problematic, at best.

What would be the benefit of such an accusation?

All,

Surely a professional auditor owes the client/auditee a duty of care?

The potential/actual nonconformity is loss of system integrity (5.4.2b).

This is not an "accusation", it is a straightforward evaluation of the facts leading a to a conclusion about the system.

We owe the auditee/client that much at least.

John

 

[AndyN]

All,

Surely a professional auditor owes the client/auditee a duty of care?

The potential/actual nonconformity is loss of system integrity (5.4.2b).

This is not an "accusation", it is a straightforward evaluation of the facts leading a to a conclusion about the system.

We owe the auditee/client that much at least.

John

Interesting, John. I'm thinking that there's an un-spoken issue here. How receptive the client is to such an act...or the CB auditor had better get their running shoes on, as they enter the closing meeting!

 

[Jim Wynne]

All,

Surely a professional auditor owes the client/auditee a duty of care?

The potential/actual nonconformity is loss of system integrity (5.4.2b).

You need to look at the rest of that clause: "[Top management shall ensure that] the integrity of the quality management system will be maintained when changes to the quality management system are planned and implemented." (Emphasis added)
This topic doesn't sound like it's about planned changes to the QMS, and citing that clause is a BIG stretch, IMO. It's not a good thing to try to shoehorn things into the standard that clearly don't fit.
The situation described in the OP may well lead to nonconformities, but in and of itself I can't see it.

 

[al40]

What's non-conforming here? Such things happen, but low salary and not transferring aren't qms compliance issues. Another way to look at it is, what would you accomplish by recording this? Some action on management's part? I'd worry if I would end up standing in the same unemployment line as the folks who quit...

I have to agree I think you're approaching a thin line on stating that your management is at fault and incompetent and as stated above you may end up explaining your findings to those you've written up.

 

[Jen Kirley]

It is high time Organization such as these shall start focussing on Employee Motivation - ISO/TS 6.2.2.4. True, raise in salary could be a key contributor for holding employees(in OP's case) which only the Top Management concerned can decide. But wouldn't you agree that activities in place to Motivate employees can achieve at least half of what Salary can do? In the end, only *the* Top Management will be in a better position to analyse what can bring back to normal the attrition rate.

But if unattended(or not forced to attend), the situation can come back to haunt the Organization and the Customers. Practically may be a tough one, but a much needed one, IMO.

When that clause comes up in the questions i our upcoming TS audit, I think I will be biting my own lips while the auditee answers. Better that they do not ask me about my motivation.

 

[Chennaiite]

When that clause comes up in the questions i our upcoming TS audit, I think I will be biting my own lips while the auditee answers. Better that they do not ask me about my motivation.

Tha fact that you try to Motivate the Organization speaks volume of your own motivation, honestly. As far as my understanding goes, without getting motivated, somebody cannot motivate others. Wish your Auditor too understands it.