Is a parent company who provide services to its subsidiary a Supplier?

B

Boboy

Our company is a BPO and one of the subsidiaries of a Management Consulting firm (the mother/parent company). The mother company provides and manages leassed facilities such as incubators/space, IT infrastructure and technical support e.g. repairs and maintenance, accounting e.g. payroll, taxes, etc and other administrative functions which their clients need. Who are their clients? Those who are contact centers/BPOs needing to make use of for-lease facilities of our mother company. Now, our company is a newly created with the radical goal of selling our expertise to our own clients without the corporate bureaucracy. We work directly with our clients as far as our own services is concerned. We also work directly with our mother company as far as support services is concerned. My question is this.. How should we “treat” our mother company from QMS point of view? A supplier? I’m doing on business planning and I want to clear things out. Can we consider the services of our mother towards us as “outside services”? Outside services is one of the itens in financial projection - profit & loss under operating expenses.

Thanks a lot.
 
Last edited:
howste

howste

Thaumaturge
Trusted Information Resource
Boboy said:
My question is this.. How should we “treat” our mother company from QMS point of view? A supplier?
Click to expand...
Yes. In terms used in ISO 9001:2015 they are an "external provider of processes and services" AKA a supplier. You pay them to provide services.
 
H

Haresh

Involved In Discussions
howste said:
Yes. In terms used in ISO 9001:2015 they are an "external provider of processes and services" AKA a supplier. You pay them to provide services.
Click to expand...
Dear Sir,
Suppose we are service provider for installation and servicing for the parent company products and we use genuine spare parts of the parent company product. So, we purchase spare parts from the parent.So, do we need to do audit as a part of supplier control .
Awaiting your response.
 
T

Thee Bouyyy

Multiple Personalities
Haresh said:
Dear Sir,
Suppose we are service provider for installation and servicing for the parent company products and we use genuine spare parts of the parent company product. So, we purchase spare parts from the parent.So, do we need to do audit as a part of supplier control .
Awaiting your response.
Click to expand...

Yes, You have to.
 
Sidney Vianna

Sidney Vianna

Post Responsibly
Leader
Admin
Thee Bouyyy said:
Yes, You have to.
Click to expand...
No, they don't. This is like expecting a Ford dealership to audit the plants where the Ford OEM replacement parts come from. It makes no sense whatsoever. Further, as this thread is in the ISO 9001 forum, there is no requirement (in itself) that external providers have to be audited, if there are other meaningful controls.
 
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