Is a Quality Representative (Management Representative) Designee Required?

ValleyCoater

Starting to get Involved
#1
This is my first post. We operate a small coating company.

An observation from a recent audit was that there is no Quality Representative designee. Is this required?

Thanks,

ValleyCoater
 
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Stijloor

Leader
Super Moderator
#2
Re: Quality Representative designee

Welcome to The Cove Forums! :bigwave: :bigwave:

Just curious; what kind of an audit was this?
What Standard applies to your organization?

If ISO 9001 applies; then yes, a Management Representative is required.

Stijloor.
 

howste

Thaumaturge
Trusted Information Resource
#3
Re: Quality Representative designee

This is my first post. We operate a small coating company.

An observation from a recent audit was that there is no Quality Representative designee. Is this required?

Thanks,

ValleyCoater
Hi ValleyCoater - welcome to The Cove! :bigwave:

Was this a customer audit, or something else?
 

Al Rosen

Leader
Super Moderator
#4
Re: Quality Representative designee

This is my first post. We operate a small coating company.

An observation from a recent audit was that there is no Quality Representative designee. Is this required?

Thanks,

ValleyCoater
Regardless of the standard use to measure your system against, a member of management should be assigned the responsibility for your quality system. Who is responsible now? You stated that this was an observation and not a "Finding" or "non-conformance". I'm assuming this was an audit or survey by a customer since an organization cannot become registered to any of the ISO 9001 based systems without a Management Representative being established.
 

ValleyCoater

Starting to get Involved
#5
Re: Quality Representative designee

Welcome to The Cove Forums! :bigwave: :bigwave:

Just curious; what kind of an audit was this?
What Standard applies to your organization?

If ISO 9001 applies; then yes, a Management Representative is required.

Stijloor.
Thanks for responding. Sorry I was not that clear. The auditor (customer) stated that a person must be assigned to act in place of the Quality Representative in the event that the
QR was not present. He was using ISO 9001:2008. We do have a Quality Representative.
 

ValleyCoater

Starting to get Involved
#6
Re: Quality Representative designee

Regardless of the standard use to measure your system against, a member of management should be assigned the responsibility for your quality system. Who is responsible now? You stated that this was an observation and not a "Finding" or "non-conformance". I'm assuming this was an audit or survey by a customer since an organization cannot become registered to any of the ISO 9001 based systems without a Management Representative being established.
Thank you for the reply. We do have a Quality Representative. I was not clear. The auditor (customer) using 9001:2008 indicated that the Quality Representative must have a designee in the event the QR was not present. I just do not want to add complexity
by having a designated "stand-in" and did not think it a requirement.
Thanks again for your comments
 

Stijloor

Leader
Super Moderator
#7
Re: Quality Representative designee

Thanks for responding. Sorry I was not that clear. The auditor (customer) stated that a person must be assigned to act in place of the Quality Representative in the event that the
QR was not present. He was using ISO 9001:2008. We do have a Quality Representative.
Yes, ISO 9001:2008 requires a Management Representative (MR). But there is no requirement that a "designee" must be appointed in the event the MR is not present during an audit. In a well-managed Quality Management System, each process owner and their employees should be able to respond to the auditor's questions...;)

Stijloor.
 

ValleyCoater

Starting to get Involved
#9
Re: Quality Representative designee

Hi ValleyCoater - welcome to The Cove! :bigwave:

Was this a customer audit, or something else?
Customer audit. The auditor wants us to have a person designated as a stand in in the event that the Quality Representative (which we have) is not present. I thought it not necessary. We are ISO 9001-2008, and I do not think this is necessary, unless a case of prolonged absence that would interfere with quality issues.
As an aside, I am very impressed with the responses, and the time to get a response on the Elsmar Cove Forum. Thank You!
 

Stijloor

Leader
Super Moderator
#10
Re: Quality Representative designee

Customer audit. The auditor wants us to have a person designated as a stand in in the event that the Quality Representative (which we have) is not present. I thought it not necessary. We are ISO 9001-2008, and I do not think this is necessary, unless a case of prolonged absence that would interfere with quality issues.
As an aside, I am very impressed with the responses, and the time to get a response on the Elsmar Cove Forum. Thank You!
You're very welcome! :agree1:

Please tell your Friends about this great resource...:tg:

Stijloor.
 
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