Is a Training Matrix Enough to cover ISO requirements?

Anerol C

Trusted Information Resource
Hi!
I would like to know if a training matrix with he stations that operators are allowed to work is enough to cover ISO requierements; the training matrix is based just on production supervisor input, there are few records or "I could say nothing", I think it is subjective but it is just what we have for now, there are people working in the company since long time ago but not a formal training sytem established, we are close to a third party audit and to implement a formal system will take longer. If this is not enough, what we can do to create the acceptable records for ISO 9000:nopity:. Please advice.
Thanks for your help
Anerol C.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
Re: Is a Training Matrix enough?

For evidence of OJT and task competencies reached, I would find a matrix suitable. When I used them, target dates and completion dates were recorded in two diagonal sections of each block. That gives a lot of information.

For specialty training, such as contracted equipment or internal auditing, a copy of the certificate should be kept on file.
 
C

curryassassin

Re: Is a Training Matrix enough?

Training isn't the goal, competence is and the answer to your question is NO

You need to show that folks are competent in the tasks they have to perform.

COMPETENCE

You could define that your training includes demonstrating that staff are competent ie the training means trained AND competent, so you could use a matrix. This can be achieved either by training your staff to be competent in a process, and/or including some kind of assessment test to demonstrate that the trainee has understood the training, and the answers given in the test show competency.

I like to know that the trainees feel that they have been trained and are competent too, so we get them to 'agree' by signing their training record.
 

Anerol C

Trusted Information Resource
Re: Is a Training Matrix enough?

How can I show that they are competent?

In some areas we are trying to implement a check list with things that operators need to know when the check list is complete, operator will sign off and supervisor.
 
C

curryassassin

Re: Is a Training Matrix enough?

How can I show that they are competent?

In some areas we are trying to implement a check list with things that operators need to know when the check list is complete, operator will sign off and supervisor.

Can you test whether they know and understand these things? This could be the way to show competence.
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
Tests...how I dislike that word. Makes my palms sweat and I'm not the only one who becomes nervous at that word.

If we're discussing the evaluation of competency of floor-based personnel, there are several means my organization has implemented with success (yes, I know...each company is different). One must also consider if the organization is unionized as this may impact the options available to you.
  • Supervisor-based audits to the process - checklist with critical steps (for quality, safety and environment).
  • # of nonconformances / crew or shift (low number indicative of compentency)
  • General production Key Performance Indicators - if goals are being met, sounds like a competent group.
 

RoxaneB

Change Agent and Data Storyteller
Super Moderator
But in response to the original question, a matrix indicating training requirements would not be sufficient in my opinion. So it shows what they need to know...how do I know that they have been trained? Some organizations - especially for due diligence purposes - require actual signatures from employees.
 

Anerol C

Trusted Information Resource
Can I have the training matrix posted as the personnel is just "trained" not certified? I mean operators in each position have the basics on what to do but I don't think all of them are experts, and then start working with supervisors to complete the check lists for each operator...
:confused:
 

Randy

Super Moderator
Re: Is a Training Matrix enough?

How can I show that they are competent?

How can you show that they are competent? :jawdrop: The answer is given to you in the standard, try reading them like they are a checklist and then do it.

ISO 9001:2000; 6.2.2 Competence, awareness and training
The organization shall

a) determine the necessary competence for personnel performing work affecting product quality,

b) provide training or take other actions to satisfy these needs,

c) evaluate the effectiveness of the actions taken,

d) ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and

e) maintain appropriate records of education, training, skills and experience


Now for something really unique use the avaiable and recommended reference documentation to help.

ISO 9000:2005; 3.1.6 competence
demonstrated ability to apply knowledge and skills


The answer to your question is in the "STANDARD". I go around and around during audits over this issue "Oh, you're just making that up" or "That's just your interpretation"

It's not interpretation, it's fact. Training is not the end product, it's just one of the inputs into the "Competency development process"
 
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