Dave,
I believe this section refers to both overall employee satisfaction and driving employee awareness of the quality system.
Overall, there is a need to include all employees in the quality process which could lead to satisfaction and drive continuous improvement.
We have recently added direct and hourly employees to our TS Steering Committee as a first step in increasing awareness to our overall quality goals and expectations. By having this rotating involvement we can monitor levels of satisfaction and knowledge of the quality system.
Currently, we are using a "blind" monthly survey to begin the documentation process but are searching for some more concrete methodology.
Maybe some other contributors can post the methods they are utilizing to monitor this section.
ASD...
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Al Dyer
Mngt. Rep.
[email protected]