Amen. There are a few out there.
I look forward to reading Scott’s column every month and couldn’t agree more. So you’re not the only pot-stirrer, here is an excerpt from one of my replies to him and other controversial authors about this dear eyesore we call ISO.
…..it is my respectful opinion, as a consequence of the registration process, that ISO 9000, as we know it, is progressively on its way out, accepted by few companies worldwide, and even fewer in the States………………..I have conducted my own research on American companies and found that over 90% of them have not garnered a positive bottom line impact as a result of registration and would see no decline in their QMS should they drop registration altogether.
It’s evident to me that most registration body's stray from an objective audit to the standard to whiny objections of your business practices, in one attempt to justify their existence. But, their futile, sterile and costly tactics, whether forceful or implied, are ever dwindling, as companies are seeing no return on their investment. The incapability to add value as a result of these pointless exercises is in my view an influential mechanism to go back to a commonplace, pragmatic & effective QMS, with the absence of intimidation and exorbitant costs of a hopeless third party assessor.
………………during my many years of implementing QMS’s, on both a full time and a consulting basis, I have never, not even once, seen an improvement from the registration process, beyond an ersatz marketing utensil. Now, the market is well understanding, at a brisk rate, that the old certificate on the wall is not at all an indication of a companies ability to produce a product, as advertised, on time…………………General Managers are seeing no diminishing internal wastes and motionless customer satisfaction………….(regarding the 2000 Standard) reshuffling an already pathetic program will only add sales dollars to the registration bodies and remain valueless to the companies that are signed up……………. ISO 9000 Registration is an illogical, pointless and otherwise bizarre endeavor. It deprives business of the intent of the standard itself: Continuous Improvement. I have never, ever seen a cost effective contribution or improved Customer Satisfaction via the Certification process…………utilize most of the standard as a guideline, eliminate all registration activity and excel the business with Management Commitment, communication and an ever dwindling commodity called common-sense. With that as a foundation, you can then use Dr. Deming's and Shin Taguchi’s impeccable tools to thwart the organization into the best it can possibly be…………………………………..
Coffee anyone?
Have a day!
:thedeal:
