Is My AS9100 certification Auditor Normal?

JaimeB

Starting to get Involved
#1
I'm in the final throes of my AS9100D certification audit, and my auditor is being less than straightforward with me. I'm hoping to compare notes to see if this is just the way it is, or if I should consider looking for a new auditor or even registrar. I've had the same auditor for 4 years, and never been thrilled with his communication style, but this time it's worse than usual.

Here's the situation:
1. All of my findings were minor. I submitted my initial plans for correction/CA and those were accepted. The due date to have objective evidence of my CA submitted and accepted is tomorrow.
2. I submitted objective evidence for all of my findings last week or before and immediately notified the auditor when everything was submitted.
3. I had to e-mail him again tonight to ask him to finish reviewing my objective evidence before the due date because I hadn't heard anything from him. He finally reviewed all of them and has rejected some of the plans due to insufficient objective evidence.
4. Immediately after receiving the rejection notices, I either submitted the additional evidence he requested, or e-mailed him with my proposed plan to address the reason for his rejection to see if it would be sufficient before resubmitting it.
5. I then e-mailed him asking if we could talk tomorrow to discuss how to move forward on these rejected plans, and he responded by saying he is in an audit all week and will not have time to discuss. That's it. Nothing saying he would look at the additional evidence I submitted, or that he'd call me next week. Just that he's too busy so I'm SOL.
Now I'm freaking out because I want to get these findings closed out on time but it doesn't sound like that's going to happen.

Is this normal behavior from an auditor to have no sense of urgency? I can see if I waited until the last minute to submit the evidence, but I didn't.

He's always telling me how busy he is, mostly due to the fact that he offers consulting services when he's not auditing, so I get that he's got better things to do than hold my hand. It just seems like I should be getting a little more responsiveness, especially because I've made diligent and swift effort to remedy these findings (don't get me started on how nit-picky some of them were).

My certification to Rev C isn't set to expire until mid January, but is there any penalty to me if the registrar doesn't accept my objective evidence by the 60 day deadline?

Any input would be helpful since all I'm getting is radio silence from the auditor.

Thanks!
 
Elsmar Forum Sponsor

Sidney Vianna

Post Responsibly
Staff member
Admin
#2
re: Is My AS9100D certification Auditor Normal?

Escalate the issue to the CB. At the risk of sounding like a broken record, you did not engage with an auditor. You have a contract with a registrar. The auditor is just the most visible, customer-facing representative, but the registrar must have a technical manager and someone that is this auditor’s line manager. Communicate with someone at the office. They should be interested in your satisfaction. Let them prove they are.
 

dsanabria

Quite Involved in Discussions
#4
I'm in the final throes of my AS9100D certification audit, and my auditor is being less than straightforward with me. I'm hoping to compare notes to see if this is just the way it is, or if I should consider looking for a new auditor or even registrar. I've had the same auditor for 4 years, and never been thrilled with his communication style, but this time it's worse than usual.

Here's the situation:
1. All of my findings were minor. I submitted my initial plans for correction/CA and those were accepted. The due date to have objective evidence of my CA submitted and accepted is tomorrow.
2. I submitted objective evidence for all of my findings last week or before and immediately notified the auditor when everything was submitted.
3. I had to e-mail him again tonight to ask him to finish reviewing my objective evidence before the due date because I hadn't heard anything from him. He finally reviewed all of them and has rejected some of the plans due to insufficient objective evidence.
4. Immediately after receiving the rejection notices, I either submitted the additional evidence he requested, or e-mailed him with my proposed plan to address the reason for his rejection to see if it would be sufficient before resubmitting it.
5. I then e-mailed him asking if we could talk tomorrow to discuss how to move forward on these rejected plans, and he responded by saying he is in an audit all week and will not have time to discuss. That's it. Nothing saying he would look at the additional evidence I submitted, or that he'd call me next week. Just that he's too busy so I'm SOL.
Now I'm freaking out because I want to get these findings closed out on time but it doesn't sound like that's going to happen.

Is this normal behavior from an auditor to have no sense of urgency? I can see if I waited until the last minute to submit the evidence, but I didn't.

He's always telling me how busy he is, mostly due to the fact that he offers consulting services when he's not auditing, so I get that he's got better things to do than hold my hand. It just seems like I should be getting a little more responsiveness, especially because I've made diligent and swift effort to remedy these findings (don't get me started on how nit-picky some of them were).

My certification to Rev C isn't set to expire until mid January, but is there any penalty to me if the registrar doesn't accept my objective evidence by the 60 day deadline?

Any input would be helpful since all I'm getting is radio silence from the auditor.

Thanks!
In fairness to the auditor - he is communicating with (that's a big step) he is also responding your emails and third - I think you are hitting the panic button to fast.

With a shortage of auditors - registrar are panicking because certain clients have not being audited in 2017 - thus, they take priority.

Now if by the second week of January if the issue has not being resolved - Panic and call the registrar.:2cents:
 

Randy

Super Moderator
#5
Doesn't sound too bad really, in fact it sounds normal. The auditor may be neck deep in alligators and he's working his way through the swamp eventually making it to you. I get in the same position at times (though not with AS9100..Yech!)

Sindey is correct though in that engaging the CB may be the answer because the auditor may very well be too demanding and a Tech Manager could review everything and say go for it (I see this happen quite often and have been tasked with doing some of the reviews myself)
 

Kronos147

Trusted Information Resource
#7
Check on OASIS to make sure that the auditor is posting your responses.

If the stuff hits the fan, that is a good CYA.

For what it's worth, our assessment in August was closed in December. We were quick with our responses and requests, and I had to ask the auditor several times for status.

Somehow, things got going when they tried to bill us and I raised a stink.
 

JaimeB

Starting to get Involved
#8
Thanks for the input, guys! I contacted a representative of the registrar today and he was very helpful, saying that because I am showing due diligence in attempting to resolve the findings, they would not trigger the suspension process.

I realize I'm probably over anxious, and hearing that others have had similar experiences has helped me to calm down a bit.

:thanx:
 
#9
Thanks for the input, guys! I contacted a representative of the registrar today and he was very helpful, saying that because I am showing due diligence in attempting to resolve the findings, they would not trigger the suspension process.

I realize I'm probably over anxious, and hearing that others have had similar experiences has helped me to calm down a bit.

:thanx:
Nothing wrong with having expectations of a (high) level of service from an organization who should know (and be capable of delivering to) EXACTLY what their customers' requirements are and provide process and resources to achieve those. Interesting when you discover that CBs are often lacking in the basics of what the QMS standards are about!

Someone was asking me about what they should look for in a CB - who is "best" and this is the type of thing which is commonly overlooked.
 
Thread starter Similar threads Forum Replies Date
A Need Clarity on AS9100 Lead Auditor Certification Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 19
A AS9100 rev C Skill Examiner Audit to complete my RABQSA Auditor certification Career and Occupation Discussions 3
T AS9100 Series Auditor Certification - Clarification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
A Completing RABQSA AS9100 AIEA Auditor Certification Requirements - how to get audits? Professional Certifications and Degrees 5
O AS9100 Rev B Lead Auditor Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
Randy AS9100 Auditor Certification Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
hockeyhead Existing process never included in AS9100 scope of certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
M Customers Request AS9100 certification - Small Company (less than 20 employees) AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
pcoltsqe Dual AS9100 and AS9110 certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
T Restricting scope of AS9100 certification to a couple of customers AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
J AS9100 - Working Outside of Scope of Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
Q AS9100 Re-certification Audit - Which Revision? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
J Boundary Certification - AS9100 AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
K AS9100 Certification of a Non-Aerospace Company AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
N Losing your ISO Certification if you Lose Your AS9100 Certification ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
G Does AS9100 Certificate include ISO 9001 Certification? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 9
R What are the "Must Have" Specs and Standards for AS9100 Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
C Will Ford accept AS9100 certification in place of ISO9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
J Part-145 Repair Station AS9100 Certification with Scope for Manufacture/Fabrication AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 9
J Audit of Supplier who is working toward AS9100 certification General Auditing Discussions 5
J Audit Days Requirement for AS9100, Rev C Re-Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
M AS9100 Rev C Initial Certification - Determination of Competence AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
S AS9100 rev C Transition and CB (Certification Body) Transfer AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
L Enter the Aerospace Market through AS9100 Certification? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
J AS9100 Certification Scope Content AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
D AS9100 Audit Hours for Audit Day for Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
quality1 AS9100 Rev C Certification and ISO 9001 with one audit for both AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
quality1 AS9100 Certification Process - It would automatically include ISO9001 Registration AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
J Suspension in OASIS - AS9100 Certification and its Registrars Registrars and Notified Bodies 9
A AS9100 Certification for Small (2 man) Business AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 20
P List of accredited AS9100 certification bodies AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
N AS9100 Certification in addition to TS-16949 AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
J PRI - NADCAP Certification requirement - AS9100 audit first before NADCAP audit? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 12
T Records of New Processes for AS9100 - AS 9100 certification audit AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
R AS9100 Marketing - Adding the AS9100 certification logo to our Company letterhead AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
B Requirements for AS9100 Contract Machine Shop in FAA Certification Process Federal Aviation Administration (FAA) Standards and Requirements 2
B AS9100 Certification + Recommend a good book/manual for this transition Book, Video, Blog and Web Site Reviews and Recommendations 8
T AS9100 certification of more then one facility AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
B AS9100 Nonconformities during certification audit - Impact on certification Registrars and Notified Bodies 8
D AS9100 Certification vs. ISO9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 20
T AS9100 certification first time through AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
B AS9100 Certification Process AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
C Tasked with gaining AS9100 certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
S Looking for AS9100 certification registrar in the Washington area Registrars and Notified Bodies 1
S Benefits of AS9100 Certification vs. Cost of AS9100 Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 20
L Successful AS9100 certification audit AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 13
V Do you have to go through a registrar to get AS9100 Certification? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 9
J AS9100 Certification and the Cost of Doing Business AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
D AS9100 site specific certification question - Software company AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
J Recommended for AS9100 B Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2

Similar threads

Top Bottom