S
Yes, however I am the entire department as well.
I agree that everyone should be part of meeting and exceeding customer requirements and expectations. This is what determines the quality level does it not? If the customer PERCEIVES that you have meet or exceeded requirements and expectations, you would be considered to have high quality...at least by your customer(s).
As it relates to prevention, it is long road to change the culture from detection to prevention. I am currently 2 years into the process. We are making progress, but, as I am sure many have experienced here I am still dealing with hold outs. Why do they hold out? "Not my job"
So Yes, have quality in title...wish I didn't.
I agree that everyone should be part of meeting and exceeding customer requirements and expectations. This is what determines the quality level does it not? If the customer PERCEIVES that you have meet or exceeded requirements and expectations, you would be considered to have high quality...at least by your customer(s).
As it relates to prevention, it is long road to change the culture from detection to prevention. I am currently 2 years into the process. We are making progress, but, as I am sure many have experienced here I am still dealing with hold outs. Why do they hold out? "Not my job"
So Yes, have quality in title...wish I didn't.
