A while back I went to Lowe's to get a small toolbox to keep in the kitchen--something to hold a few basic tools like a hammer, screwdrivers, pliers, etc. that would keep me from having to go to the basement every time I needed something.
The one I bought is pictured below, and the logo plate being skewed raised some interesting questions:
The one I bought is pictured below, and the logo plate being skewed raised some interesting questions:
- Is the logo being off-center evidence of something that one should be concerned about? Does it mean that there's something deficient in the manufacturer's processes? The toolbox is perfectly functional, and does what I wanted it to do. Juran defined quality as "fitness for use"--is that a good general definition?
- If you were looking at toolboxes in the store and notices this "defect," would it cause you to buy a different product, all else being equal? If so, why?
- Assuming that you bought this toolbox would the "defect" have any influence on future purchases?
- Bonus question: Can you guess where the toolbox was manufactured?
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