Is there an Automotive Customer Complaint Index?

#1
Dear all,

Out of curiosity, are Customers (car industry) more inclined to pass complaints now rather than say 10 years ago? I am thinking of the increased technical demands that follow from robotization and the increased ease to pass complaints that follow from modern digital management systems.
Is any one monitoring it? An index or such.

/ Curious Tier1
 
Elsmar Forum Sponsor

optomist1

A Sea of Statistics
Trusted Information Resource
#3
a bit more, given your ECove name...usually, the OEMs flow down such stuff as part of your external score card....warranty returns etc..etc..
 
Last edited:

SamuelB

Starting to get Involved
#4
Out of curiosity, are Customers (car industry) more inclined to pass complaints now rather than say 10 years ago?
Most definitely. Vision inspection is relatively cheap nowadays and OEMs are using it more heavily. I have seen changes myself in the last 6 years.
 
Thread starter Similar threads Forum Replies Date
P Automotive Customer asking PPAP for catalogue parts IATF 16949 - Automotive Quality Systems Standard 16
B Including the Non Automotive Customer in our TS 16949 QMS IATF 16949 - Automotive Quality Systems Standard 7
Q Automotive Customer Audit with 'Improvements' General Auditing Discussions 14
J Format for Customer Quality Rating - Automotive Component Manufacturer Customer and Company Specific Requirements 4
F Control Plan for non automotive customer FMEA and Control Plans 9
A Only One Automotive Customer - If we lose that customer, what happens to our cert? IATF 16949 - Automotive Quality Systems Standard 6
S TS 16949 - Supplier Certification - We have one Tier 1 automotive customer Supplier Quality Assurance and other Supplier Issues 20
S Definition Automotive Customer - Definition of - We supply metals to stampers as a Tier 2 Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 5
Gman2 Automotive PPM Requirements - Our customer is trying to demand a 100% 0 defect rate IATF 16949 - Automotive Quality Systems Standard 3
M We have to have a written request from an automotive customer requiring us to certify IATF 16949 - Automotive Quality Systems Standard 1
M Developing a Leak Test - Housing part for an automotive customer Various Other Specifications, Standards, and related Requirements 7
D Automotive Hospitality Consultant Career and Occupation Discussions 11
B Quality manual for automotive industry wanted Quality Management System (QMS) Manuals 2
G Handling Unpacked (Additive Chemical) Product For Automotive Applications IATF 16949 - Automotive Quality Systems Standard 3
T Ideas for developing a Supplier Quality Management System, non automotive ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Scope of Combined ISO 9001 and IATF 16949 QMS - Non-automotive customers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
J Sample size definition in an Automotive SMT pilot lot run Misc. Quality Assurance and Business Systems Related Topics 1
S Internal calibrations - Part of an ISO 17025 accredited testing laboratory (Automotive) ISO 17025 related Discussions 3
J What is the minimum standard for automotive component traceability? Manufacturing and Related Processes 2
D O Ring capability and measurement - What is the automotive 'norm' for capability studies on O Rings? General Measurement Device and Calibration Topics 3
E Translating from Automotive to Medical Device industry - [email protected] Other Medical Device Related Standards 2
A The latest revision number and changes in automotive core tools IATF 16949 - Automotive Quality Systems Standard 1
R The alignments and contradiction in Quality Engineering and management between the Automotive and Aerospace industry AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 0
Q IATF 16949 certification without automotive products in "production" IATF 16949 - Automotive Quality Systems Standard 5
tony s What is the automotive process approach for auditing? IATF 16949 - Automotive Quality Systems Standard 2
L Comparison matrix between IATF 16949:2016 to ISO 12207, ISO 9001 and Automotive SPICE IATF 16949 - Automotive Quality Systems Standard 3
eule del ayre List of Level 3 PPAP requirements for automotive suppliers APQP and PPAP 20
S IMDS=REACH for automotive industry? REACH and RoHS Conversations 3
E CSR SHIPPING - Need suggestions for making SOP/WI for our shipping dept (automotive)... Customer and Company Specific Requirements 11
qualprod What tier number fits in a company producing paper labels stuck on automotive parts? IATF 16949 - Automotive Quality Systems Standard 7
S New to the automotive business and VDA VDA Standards - Germany's Automotive Standards 5
D Automotive Warranty Analysis Software Quality Tools, Improvement and Analysis 0
E Solder thermal profiles for PPAP - Automotive IATF 16949 - Automotive Quality Systems Standard 1
A Should we do business in the automotive sector? IATF 16949 - Automotive Quality Systems Standard 7
O QRQC (quick response quality control) methodology in automotive industry IATF 16949 - Automotive Quality Systems Standard 3
V Generic requirements regarding capability study in automotive Capability, Accuracy and Stability - Processes, Machines, etc. 1
I Making a process PFMEA, no DFMEA (non-automotive toll manufacturer) FMEA and Control Plans 1
V Paint batch approval procedure for automotive industry Manufacturing and Related Processes 6
D Introducing an existing product into automotive context - DFMEA needed? IATF 16949 - Automotive Quality Systems Standard 8
J IATF Minimum Automotive Quality Management System Requirements for Sub-Tier Suppliers IATF 16949 - Automotive Quality Systems Standard 12
J What classifies something as "automotive"? Looking for input? IATF 16949 - Automotive Quality Systems Standard 11
J IATF 16949 Cl. 8.4 - Externally provide process not for automotive part IATF 16949 - Automotive Quality Systems Standard 3
B Improper R&R Test? Downdraft Velocity in Automotive Spray Booths Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
B Approval of Supplier with ISO 9001 (Automotive) General Auditing Discussions 18
H Documentation Required by IATF 16949 (Automotive QMS) IATF 16949 - Automotive Quality Systems Standard 38
P Automotive Supplier PPAP Level Requirements Supplier Quality Assurance and other Supplier Issues 6
W Documented Problem-Solving for Automotive IATF 16949 - Automotive Quality Systems Standard 4
S Compliance to GADSL (Global Automotive Declarable Substance List) RoHS, REACH, ELV, IMDS and Restricted Substances 4
H FMEA for electrophoresis deposition of automotive parts FMEA and Control Plans 1
M The biggest gaps and problems in QMS or Quality in Automotive Misc. Quality Assurance and Business Systems Related Topics 3

Similar threads

Top Bottom