Is there any auditor requirement during 3 year registration period ?

C

ChrisTGW

#1
Question for the group......specific to ISO 9001 (and if its different for 14001 & OHSAS 18001), is there something in the standard that speaks to whether or not you can or cannot have the same Auditor for the entire 3 year cycle, and beyond?

Appreciate your feedback :)
 
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Randy

Super Moderator
#2
Re: ISO Registrar/Auditor Question

Nope but Accreditation Body or Certification Body rules may stipulate that. You're going to get a whole bunch of answers from folks and they will all come back to this response. I've done nothing but do registration audits for about 15 years with every standard you mentioned (I trained them as well) In fact I'm doing a recertification audit right now for a client that I have seen for 4 years.
 
#3
Question for the group......specific to ISO 9001 (and if its different for 14001 & OHSAS 18001), is there something in the standard that speaks to whether or not you can or cannot have the same Auditor for the entire 3 year cycle, and beyond?

Appreciate your feedback :)
As Randy stated, it'll be between you and your CB. Often there's a balance to be struck from a cost point of view. Clients may want an auditor be close by, but the auditor they get may be the ONLY auditor that close. So, it comes down to pain and $$$. How much pain does an auditor cause and how much is a client prepared to pay to bring in another one!
 
I

ideal786

#4
personally I stop to use the questionnairs for customer satisfaction since years, due to the fact they dosen't work. What normally auditor and at the end also customer have a look is the customer scorecard where you have to get all evaluation elements green.:bonk:




__________
adil
 

RoxaneB

Super Moderator
Super Moderator
#5
As others have said, that's between your organization and your Certification Body.

I've experienced one company that rotated every 3 years(ish) in an effort to avoid personal bias. Yes, auditors aren't supposed to have that but they are human (...jury is still out on Randy, however. :cool:).

Bias could go either way. We had one auditor who loved us...absolutely adored us...and we'd sit there, deliberately airing issues and she would not notice them because we were, in her eyes, perfect...at least in comparison to the other sites she went to. It was a compliment to us, but we certainly were not gaining any value from her time with us. Our true value came from our internal audits (my own personal bias is showing here, I suppose ;) ).

We then had another auditor who held us to the requirements of TS16949 instead of ISO 9001 (the standard we were aiming for). We spent more time fighting his nonconformances than we did on actually addressing or resolving them. Perhaps that was his plan...an aggressive passive-aggressive (yes, I meant that) approach to push us towards improvement. Yet again, the value in fighting instead of actually improving was not seen by us. :frust:

If you have a good auditor who stays with you, a relationship may develop that could potentially put the auditor in an awkward situation. They are there to audit your processes, but may end up inadvertently consulting by providing possible solutions to discrepancies/opportunities.

The plus side to building a rapport with an auditor is that they see your improvement and growth over the years. They know where you started...they see where you are...and a level of professional trust starts. They will hopefully see a culture form as the organization matures beyond simply "meeting the requirements". Unfortunately, the piece of paper hanging in the lobby is not necessarily about the culture.
 

LUV-d-4UM

Quite Involved in Discussions
#6
Question for the group......specific to ISO 9001 (and if its different for 14001 & OHSAS 18001), is there something in the standard that speaks to whether or not you can or cannot have the same Auditor for the entire 3 year cycle, and beyond?

Appreciate your feedback :)
For ISO9001 the client can have the same auditor even beyond the entire 3 year cycle. If you want you can have this auditor all the time for ISO9001, and ISO14001. This does not apply to TS16949.
 
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