Is Your Company Registered to ISO9001:2000? (4 Feb 2002 to 25 July 2003)

[MrPhish]

1994 or 2000 ??

My company has just been through our re-registration audit for the next 3 year term (last month). We were re-registered to the 1994 version because we have a few issues to resovle for 2000. We expect to be 9001:2000 by this August.

 

[Marc]

1994 vs. 2000

Originally posted by MrPhish

We were re-registered to the 1994 version because we have a few issues to resovle for 2000.

What were the issues?

 

[Scott]

Job Descriptions

I currently have a QDR on this very issue from our auditor. Our corporate HR group has job descriptions which specify general requirements, (i.e., C++ programmer). These are normally used in posting for jobs as a tool to identify what skills an employee will need. We showed the auditor this and he said that was not specific enough to the actual duties of the employee. He wanted an in-depth, day-to-day description of tasks.

Now, I am sure some of you will tell me to "stick it up his #((" but can't do that and continue working here. Politics do SUCK!

So two questions, is this a valid QDR, (would you auditors out there be this anal) and would a list of processes by number and title that a person is responsible for following meet this requirement?

 

[db]

What to do...what to do

Scott,

Yeah, politics can be a tough thing. First, unless your auditor can tell you where the requirement is for detailed job descriptions, then it is invalid. 9K2K DOES NOT require job descriptions at all! I would require the auditor to “show me the ‘shall’!” It may be in your own documentation, or in your agreement with the registrar, but it ain’t in the standard!

Now, with that said, the answer may be easier than we think. Most procedures (and work instructions) clearly describe what is to be done, who is to do it and what the outcome will be (in some form or another). You might not have to go any farther than that. If you look at your operations from a process standpoint, that could very well be better than job descriptions.

If you can prove that you have met the requirements of 6.2.2 and 7.1 b), then you should have no problems. By the way, there is a thread elsewhere on 6.2.2 and one on training competency. Check them out as well.

 

[M Greenaway]

Scott

I would have said that you only need training where you dont have a documented procedure !

Hence listing the tasks as documented procedures may miss the point.

Did the auditor give any fuller explanation, or a 'such as' example ?

 

[Scott]

Feedback

Thanks for the feedback and once again I believe that the auditor just wrote up QDR's to his wants and not the requirements. It will just be one more that I answer with a show me. I will review the 6.2.2 and "Training Compentency" threads for further information. Thanks.

 

[Marc]

Three Down, One To Go

Just finished my third 'update' with a client. Zero findings in this one!

The auditor said she had not done an audit in over 6 months where she did not write any nonconformances at all. In all fairness, there was one which was borderline which she chose to not fight us on.

Next one is in April. :thedeal:

 

[BRoyal]

We achieved ISO9001:2000 registration in late November 2001.

We set up a gap analysis team (20-25 people, cross functional), read through the new standard together, set up an action plan, and worked the gaps.

About a month before the registrars came in, we conducted a massive audit and got C/A cleared up. (Note: Customer satisfaction was no problem -- since mid 1990's we have had each customer provide a weekly rating of such things as quality, delivery, communication, etc.)

Registrar spent six audit days on site. Ten minor findings. Piece of cake.

Ben

 

[RCowing]

Certified to ISO 9001:2000 since December 2000. Piece of cake. If a government factory/depot can do it; so can you!
Currently working toward AS9100:2001 by May 2002.

 

[energy]

Apples and oranges?

Originally posted by RCowing
Certified to ISO 9001:2000 since December 2000. Piece of cake. If a government factory/depot can do it; so can you!
Currently working toward AS9100:2001 by May 2002.

A lot of companies do not have the resources such as those that dine from the public trough. Real businesses have to consider all those things like "How many people can we throw at it?". "What effects on profitability?" Somehow, I don't mean to sound disrespectful, Government doesn't seemed to be troubled as much as private companies in these areas. After all, their funding comes from those that do have to worry. Be proud, as you should be. Just remember, the business worries aren't the same. JMHO