ISO 10002:2018 Checklist Needed (Complaints Handling)

A

Am-UVT

Registered
#1
#1
Hi everyone !
Do you maybe use the ISO 10002: 2018 as guidelines in order to implement an effective complaints management system?
i need the check list and the basic requirements please ? thank you so much in advance
br
 
Last edited by a moderator:
Paper to QMS ad
Elsmar Forum Sponsor
Jim Wynne

Jim Wynne

Staff member
Admin
#6
#6
Am-UVT said:
Ok understand ! Can you help?
Click to expand...
Sorry, I have no experience with the standard. In your initial post you said you were looking for a checklist and "basic requirements," which is why I asked if you had the standard. What did you mean by "basic requirements"?
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
I Where to buy ISO 10001, 10002, 10003 & 10004 (latest) Other ISO and International Standards and European Regulations 3
V Complaints Handling Responsibility - Customer Satisfaction - ISO 10002 Clause 5.3.2 Customer Complaints 9
V ISO 10002:2004 Clause 8.2 - Analysis and evaluation of complaints Other ISO and International Standards and European Regulations 2
S Self-audit check list for Gap Analysis of the requirements of ISO 10002 Customer Complaints 2
S ISO 10002:2004 (Guidelines for Handling Customer Complaints) Implementation Roadmap Customer Complaints 46
C ISO 10002:2004 - Customer Satisfaction - Customer Complaint Procedure Customer Complaints 18
Q Do You Know Anyone Using ISO 10002? ISO 10001 and ISO 10003 are under development Other ISO and International Standards and European Regulations 2
Sidney Vianna ISO/FDIS 10002 Quality Management - Customer Satisfaction - Guidelines for Complaints Other ISO and International Standards and European Regulations 7
M ISO 9001:2015 case study sample ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Sample of Nonconformity report for ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 0
Q ISO 9001 8.5.1 - Control of production and service performance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
B Do IFU designs have to be document controlled under ISO 13485? Document Control Systems, Procedures, Forms and Templates 1
H ISO 13485 - Separate Microbiology Audits ISO 13485:2016 - Medical Device Quality Management Systems 1
M Case study help as per ISO 9001: 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
M Case study solution help required as per ISO 9001 : 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 0
C Production and Post Production feedback - ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 4
T ISO 13485 - 5.5.1 Responsibility and authority - Small Company Independence ISO 13485:2016 - Medical Device Quality Management Systems 13
A Refusal to discuss ISO 9001 obligations... what to do? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
A What does this sentence "this symbol shall be used in the orientation shown" mean in ISO 780:2015? Other Medical Device Related Standards 4
B Can we be ISO 9001 certified without a physical office? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
D Test summary report example for design validation wanted - ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 1
J Informational ISO 24971:2020 Released ISO 14971 - Medical Device Risk Management 0
S ISO 45001 and outsourcing the transporation of products Occupational Health & Safety Management Standards 3
S Documenting Design Verification Test Results (ISO 9001) Design and Development of Products and Processes 1
A Question on ISO 14001:2015 - Are annual audits required? ISO 14001:2015 Specific Discussions 8
N Which EN ISO 17664 version compliance to EU MDR? Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 3
Sidney Vianna Informational New edition of ISO 29001 released (June 2020) Oil and Gas Industry Standards and Regulations 0
R Who is the customer in the ISO/IEC 17025:2017? ISO 17025 related Discussions 1
T ISO 13485 - Process validation at critical suppliers ISO 13485:2016 - Medical Device Quality Management Systems 7
L Combining 3 ISO 9001 registrations into 1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M Risk Analysis Flow - Confusion between ISO 14971 and IEC 62304 IEC 62304 - Medical Device Software Life Cycle Processes 7
C Compliance with ISO 17025 requirement 8.4.2 - Controls - Records recovery ISO 17025 related Discussions 4
N EN ISO 13640:2002 vs EN ISO 23640:2011 Other Medical Device Related Standards 1
O ISO 13485 vs. GMP - Comparison matrix wanted EU Medical Device Regulations 0
K ISO 15223-1 Do Not Reuse and Do Not Resterilize Other Medical Device Related Standards 5
N Sampling Plan for Internal Audits - ISO 2859 or 3951 - Or Neither? Internal Auditing 6
O ISO 13485 - Is management review required before stage 1? ISO 13485:2016 - Medical Device Quality Management Systems 6
BeaBea ISO 9001 Customer Feedback Methods - What has worked for your company? Service Industry Specific Topics 16
O In addition to the standard, what other ISO 13485 sources do people recommend? ISO 13485:2016 - Medical Device Quality Management Systems 5
Watchcat ISO 13485 for IVD (In-vitro Diagnostic Device) Manufacturers? ISO 13485:2016 - Medical Device Quality Management Systems 9
G New to ISO 9001 - Where to begin? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
BeaBea Interesting Discussion Where Does Marketing/ Advertisement of Products fit in to ISO 9001? Process Maps, Process Mapping and Turtle Diagrams 35
G ISO 17025-2017 Management Review reporting items - Inputs ISO 17025 related Discussions 1
F Logistics and IT clauses in ISO 9001:2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
Q Automation in manufacturing - Print Shop ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
B ISO 14971 Applied to Software ISO 14971 - Medical Device Risk Management 2
K Contamination Control - Class Is medical devices (Clause 6.4.2 ISO 13485:2016 (E)) ISO 13485:2016 - Medical Device Quality Management Systems 11
V Quality Objectives - ISO 9001 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
H ISO 13485:2016 Gap Analysis by NB ISO 13485:2016 - Medical Device Quality Management Systems 7
Gun46 ISO 9001 : 2015 Lead Auditor Exam General Auditing Discussions 5
Similar threads
Top Bottom