ISO 10002:2018 Checklist Needed (Complaints Handling)

#1
Hi everyone !
Do you maybe use the ISO 10002: 2018 as guidelines in order to implement an effective complaints management system?
i need the check list and the basic requirements please ? thank you so much in advance
br
 
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#6
Ok understand ! Can you help?
Sorry, I have no experience with the standard. In your initial post you said you were looking for a checklist and "basic requirements," which is why I asked if you had the standard. What did you mean by "basic requirements"?
 
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