ISO 10013 Guidelines for Developing a Quality Manual

Marc

Hunkered Down for the Duration
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From: ISO Standards Discussion <[email protected]>
Date: Mon, 12 Jun 2000 11:19:43 -0500
Subject: Re: ISO 10013 /Garrow/Miller

From: [email protected] (Ray Miller)

> Abby Garrow inquires:
> I was wondering if any of you have the ISO 10013 book, which is
> Guidelines for Developing a Quality Manual and if you do, if it is easy
> to follow and would benefit me...

I have just received my copies of Q10013 and A8402. Q10013 provides clear and straightforward advice which, as Jake Hodges says, will probably make a good checklist. As for it's annexes, which show a theoretical implementation, bah. The prototypical format is clearly designed to satisfy auditors, but is equally clearly not actually used by ISO/ASQ.

I note with a certain amount of puzzlement, why do Q10013's annexes describe a manual which in no way relates to the form or format of an actual ISO/ASQ manual? I answer myself, because the prototypical manual format is designed, it appears to me, to be wrong from the start - and then, at the instigation of auditors, to be fixed. Yet the actual ISO/ASQ manuals are intended to be correct and letter-perfect from the start, and when revised, reviewed and updated en toto, not one page or part at a time.

Ray
 
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