Did you find the answer to this question? I was wondering the same thing in regards to the gathering of data from production. What is difficult to interpret is what the standard means in relation to the first paragraph in 8.2.1. That passage states that organizations shall monitor information "relating to whether the organization has met customer requirements."
Is the feedback obtained from production intended to be simply the gathering of mid-production non-conformances? If so, wouldn't this be redundant since non-conformances should be looked at during the non-conformity review and the CAPA process (see 8.3.3 and 8.5.2 b)? Or does the standard intend to ask for more than that since it was not in the 2003 version and it now the concept of production feedback is now within 8.2.1? Since it is in the feedback section, does the standard intend for organizations to establish a method to survey their production staff?
Ultimately, what I am trying to figure out is if the standard is asking for my QMS to either:
1. the establishment of a separate feedback process to obtain data from production or
2. restate what it has already asked for, but revise my QMS to clarify that non-conformances should be considered as feedback from production.