Hello All,
I have a dilemma. I had a customer in about 2 weeks ago perform a supplier audit on my facility. He gave me a finding for observations and recommendations for improvement identified during audits are not being analyzed nor are the results of any analyses being maintained and cited Clause 8.4. Never in my career have I seen anyone do this with audit observations, only follow up on them the next year. Customer wants root cause and corrective actions (as well as an effectiveness check) on this finding. Personally, I think the guy was reaching and I am not sure how to even root cause this. There is nothing in my Global QMS requiring this either (I work for a very large MD company, so we have a global system). Anyone have any thoughts on this? Thanks in advance!
I have a dilemma. I had a customer in about 2 weeks ago perform a supplier audit on my facility. He gave me a finding for observations and recommendations for improvement identified during audits are not being analyzed nor are the results of any analyses being maintained and cited Clause 8.4. Never in my career have I seen anyone do this with audit observations, only follow up on them the next year. Customer wants root cause and corrective actions (as well as an effectiveness check) on this finding. Personally, I think the guy was reaching and I am not sure how to even root cause this. There is nothing in my Global QMS requiring this either (I work for a very large MD company, so we have a global system). Anyone have any thoughts on this? Thanks in advance!