That's good to hear.
Risk management is definitely under the spotlight, even though it is far from a new issue. I'm gradually seeing compliance and improvement across the industry, with a few companies implementing excellent systems (that are actually functional rather than just being "pretty'!

).
Customer feedback/customer satisfaction is still fairly weak around the place, with - as you indicated - a bit too much tunnel-vision on complaint management.
I'm seeing a gradual increase in electronic QMS, but the major integrated systems are generally still too costly for the small/medium businesses that form the bulk of the medical device industry. The odd module (e.g. document management) is seen fairly often.
Some of the integrated systems are jaw-droppingly good though, and likely to be the way forward for an increasing proportion of companies in the future. So I think I'd like to see a bit more long-term planning in this area, especially from companies that intending to grow significantly over the next few years.