ISO 16949 Clause 4.1.6 - Employee motivation in a low skilled workforce

D

Don Reid

#1
Employee motivation

sect 4.1.6 ISO16949

When one has a relatively low skilled workforce, has anyone determined a good set of principles to encourage employee motivation. I have tried several schemes with little or no effect (paying more wages is not an option - we are an automotive supplier!)
 
Elsmar Forum Sponsor
J

Jim Biz

#4
Don:
I have used our employee newsletter at times to provide our workforce with information that hopefully allows them to relate their every day personal expieriences/interests/attitudes to our Quality system.

I have presented quality systems use to them in terms of sporting events .... something they can relate to..

IMHO any contest, professional/semi professional/amature sportsevent - even auto racing - can be related to an operational quality system. All the main inputs and expected outcomes can be related to a good system.

Executive Management - Owners
Mid level managers - Coaches
Safety - Medical Trainers
Auditors/Inspection - Referees
Procedures & work instructions - Playbooks
Workforce - Players
Customers - Paying Spectators
Standards & specifications - Rulebooks
Defects/nonconformances - Fouls, Penalty minutes, errors etc.

Respected successful companies - World Champs

The need for continious improvement - training - upgrading of skills and expected product outputs (and the results of not providing quality products) are all there..

Surley this won't work everywhere but it did seem to make sense to our folks.

Regards:
Jim
 
D

Don Reid

#5
To AJPaton - non union shop
To Randy - good idea; I may not have much of a workforce left though!!!!!
To Jim Biz - thanks for the info. We have a company newsletter. I may try to liven it up a touch.
 

Randy

Super Moderator
#6
It only takes one or two for the message to get out - union or not....

Profit sharing based upon productivity also helps..... no productivity-no quality-no profit-no bucks...

Its a tough world.......
 
A

AJPaton

#7
With a non-union shop you have leeway to follow Randy's suggestion more than we do here, however, chances are that your replacement workers would be even less motivated. Management by intimidation is a passe model. Although I do sometimes see its appeal.
Our workforce's most common complaint is training. They don't feel needed if they don't know why they're doing their job.
Some of our most popular classes are the ones that explain our product and shows what it does. Failure conditions are especially good, since ours are safety devices, and injuries and/or fatalities can easily occur in misapplications.
To get buy-in to systems thinking, you need to give people the overall view of the product/system.
 

Randy

Super Moderator
#8
Employees should be made to feel that they are an important part of the process. A sense of "ownership" goes a long way to improving quality and quantity (productivity).

The key to ownership of the process, ergo product, is a good internal communications network. Playing I've got a secret with those individuals involved only creates resentment, half-truths and mis-understanding of the true mission and objectives of the organization.

In the Marines our "product" was the successful accomplishment of our mission. In order to get everyone on the same sheet of paper we used the term "SMEAC".
"S" situation. What's going on, where
and why.
"M" mission. What are we expected to do
(product)? What is the objective or goal?
"E" execution. How are we going to
accomplish the "mission". Would 'work
instructions be here?' Tier 3 documents
maybe?
"A" administration. How is this process
going to be managed? Tier 2 documents?
"C" command and control. Who is in charge?
What are responsibilities are assigned?
Tier 1?

Organizations providing the above basic information to the line employees will gain greater employee buy-in at less expense that those organizations that choose to do otherwise.

[This message has been edited by Randy (edited 08 May 2000).]
 
P

Paul Morrow

#9
I'm quite interested in the part motivation plays in company wide quality improvment. You seem to be infering that low skill = low motivation. Is this right? Also how have you identified low motivation. What methods have you used?
 

Randy

Super Moderator
#10
Low skill = low motivation? Never have considered that myself.

How skilled are the raft builders from Haiti and Cuba? Not very skilled at boat building but motivated like hell. The reason....they have a definite defined goal to work towards. Someone, sometime told them about the USA and what it has to offer....that's communication in action.

If organizations would honestly take the time to win over the lowest of the low to it's goals, the motivation to succeed will surface.....the improvement of quality and quantity will follow.

30+ years ago we called it the "Hearts and Minds Program"...win over their hearts and their butts will follow....

COMMUNICATION = MOTIVATION = PRODUCTIVITY+QUALITY = PROFIT ($$$$$$)

The bottom line in business is profit and anything that keeps it from occuring is a negative factor in the equation.

You don't have to be a rocket scientist to figure it out or have an MBA either.
 
Thread starter Similar threads Forum Replies Date
M IATF 16949:2016 clause 8.4.2.3 - We don't have ISO 9001:2015 certificate IATF 16949 - Automotive Quality Systems Standard 26
M Exclusions clause 7.3 - Our organization doesn?t design products - ISO/TS 16949 IATF 16949 - Automotive Quality Systems Standard 6
M Risk analysis - ISO/TS 16949 clause 7.2.2.2 IATF 16949 - Automotive Quality Systems Standard 2
C Special Characteristics - ISO/TS 16949 Clause 7.3.2.3 IATF 16949 - Automotive Quality Systems Standard 8
T Clarification for ISO/TS 16949 Clause 7.5.1.5 & 7.5.1.6 IATF 16949 - Automotive Quality Systems Standard 1
F ISO/TS 16949 - Definition Clause, sub clause, section, element IATF 16949 - Automotive Quality Systems Standard 8
Q ISO TS 16949 Clause 7.6.3.2 - Requirements for External Laboratories IATF 16949 - Automotive Quality Systems Standard 9
M ISO/TS 16949 Clause 8.1: Full of Repetitive Requirements? IATF 16949 - Automotive Quality Systems Standard 1
Q How to meet Clause 7.1.2 Acceptance Criteria in ISO TS 16949 IATF 16949 - Automotive Quality Systems Standard 7
Mikey324 ISO/TS 16949 Clause 7.6.3.1 - Internal Laboratory - Requirements IATF 16949 - Automotive Quality Systems Standard 19
jasonb067 Clause 7.5.5.1 (Storage and Inventory) requirements in ISO/TS 16949:2009 IATF 16949 - Automotive Quality Systems Standard 8
R ISO/TS 16949:2009 Clause 4.1 General Requirements (Outsourcing) Clarification IATF 16949 - Automotive Quality Systems Standard 6
Q Sampling Plan Acceptance Criteria - ISO TS 16949 Clause 7.1.2 IATF 16949 - Automotive Quality Systems Standard 8
L Customer Verification at Supplier?s Premises - ISO TS 16949 Clause 7.4.3 IATF 16949 - Automotive Quality Systems Standard 2
M ISO TS 16949 Clause List or Manual IATF 16949 - Automotive Quality Systems Standard 11
Q ISO/TS 16949 Questions About clause 7.1.2. Attribute Data Sampling Inspection, Prints (Drawings), Testing, Sampling and Related Topics 11
M ISO/TS 16949:2002, clause 1.2:Application IATF 16949 - Automotive Quality Systems Standard 3
Q PFMEA and Semi Conductor Supplement - ISO/TS 16949 Clause 7.3.3.2S FMEA and Control Plans 3
V What is a US National Equivalent to ISO 17025? TS 16949 Clause 7.6.3.2 ISO 17025 related Discussions 6
R Special Characteristics - ISO/TS 16949 Clause 7.3.2.3 - Required by auditor IATF 16949 - Automotive Quality Systems Standard 54
K ISO/TS 16949:2000, Clause 7.4.1.2 ? What are you doing to foster supplier quality man Supplier Quality Assurance and other Supplier Issues 14
T ISO 17025 and ISO/TS-16949 Clause 7.6.3.1 Requirements - In-House Laboratory ISO 17025 related Discussions 2
K TS 16949 Clause 7.4.1.2 - Supplier Development and ISO 9000 Registration Requirement Supplier Quality Assurance and other Supplier Issues 22
B Procedure for ISO/TS 16949 Clause 4.1.7 Impact on Society IATF 16949 - Automotive Quality Systems Standard 1
M Scope of Combined ISO 9001 and IATF 16949 QMS - Non-automotive customers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
B Go Beyond ISO 9001 WITH IATF 16949 (January 28) [Paid] Training - Internal, External, Online and Distance Learning 1
Jimmy123 What is the difference between Error Proofing and Controls? ISO/IATF 16949 - Control Plans FMEA and Control Plans 16
Crimpshrine13 IATF 16949 and ISO 9001 Remote Support - Pass Through Inventory IATF 16949 - Automotive Quality Systems Standard 20
L Comparison matrix between IATF 16949:2016 to ISO 12207, ISO 9001 and Automotive SPICE IATF 16949 - Automotive Quality Systems Standard 3
S Necessity of Legal Register to conform to ISO 9001, ISO 14001, IATF 16949 ISO 14001:2015 Specific Discussions 6
B IATF 16949 manufacturing cell in ISO 9001 factory? IATF 16949 - Automotive Quality Systems Standard 15
A ISO / IATF 16949 Requirements for Second Party Services IATF 16949 - Automotive Quality Systems Standard 10
Coury Ferguson Report the CB... Certification Audit (IATF 16949) not to ISO 17021 Registrars and Notified Bodies 1
eule del ayre IATF 16949 / ISO 9001:2015 audit criteria IATF 16949 - Automotive Quality Systems Standard 17
xfngrs How similar or different are IATF 16949 Vs. ISO 13485 IATF 16949 - Automotive Quality Systems Standard 0
GStough IATF 16949: 2016 and ISO 9001:2015 - How Similar Are They? IATF 16949 - Automotive Quality Systems Standard 15
Sidney Vianna IATF 16949:2016 still doesn't get 7.1.4 of ISO 9001:2015 IATF 16949 - Automotive Quality Systems Standard 15
J 3 Questions about Management Review - ISO 9001 and IATF 16949 Management Review Meetings and related Processes 4
QMMike ISO (in search of) IATF 16949 vs. TS 16949 changes summed up IATF 16949 - Automotive Quality Systems Standard 7
C Upgrading from ISO 9001:2015 to IATF 16949:2016 - Anyone have a gap analysis tool? IATF 16949 - Automotive Quality Systems Standard 2
G Combining ISO 9001:2015 and IATF 16949:2016 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
F IATF 16949 - Cl. 8.4.2.3 - Which type of suppliers could be exempt of ISO 9001 IATF 16949 - Automotive Quality Systems Standard 16
M ISO TS 16949 Transfer to another CB (Certification Body) IATF 16949 - Automotive Quality Systems Standard 3
K Top Executive Management ISO 9001:2015 and IATF 16949 Overview IATF 16949 - Automotive Quality Systems Standard 4
A ISO/TS 16949 - Sharing Certification Audit Report (NCR's) with the Customer IATF 16949 - Automotive Quality Systems Standard 8
M ISO/TS16949 to IATF 16949:2016 Gap Analysis Questions IATF 16949 - Automotive Quality Systems Standard 2
C Differences between IATF 16949:2016 vs ISO/TS 16949:2009 IATF 16949 - Automotive Quality Systems Standard 13
Anerol C IATF or ISO TS 16949 rules about Scope of QMS IATF 16949 - Automotive Quality Systems Standard 7
Q Gap assessment on TL9000 with respect to ISO TS 16949 TL 9000 Telecommunications Standard and QuEST 3
Crimpshrine13 ISO/TS 16949 CBs & Auditors not following up on the schedules IATF 16949 - Automotive Quality Systems Standard 43

Similar threads

Top Bottom