Hello all,
I have not yet had the necessity to address this part of the norm:
7.1.2 The laboratory shall inform the customer when the method requested by the customer is considered to be inappropiate or out of date
situation is as follows:
- we are certified to perform tests for two national standards for a particular construction/design type of a certain product
- Customs (not customers, i do mean customs regulations) have no idea that there are different types of construction or design, and thus have referred all of this type of product for a determined rating to comply with this standard
- it is NOT feasible to test other types of this product under this standard only those for which the standard CLEARLY states within its scope (its in the title of the standard for god's sake... )
We have already told this customer that this standard is not applicable for their product, but he (understandably) is asking our lab for a document stating such claims (i mean, the email response is a document right?)
i am just on the fence as to producing an official document because i don't really know if it falls within our authority to produce it (idk if this rubs on the 7.8.7 clause or not really)
any help will be much appreciated
I have not yet had the necessity to address this part of the norm:
7.1.2 The laboratory shall inform the customer when the method requested by the customer is considered to be inappropiate or out of date
situation is as follows:
- we are certified to perform tests for two national standards for a particular construction/design type of a certain product
- Customs (not customers, i do mean customs regulations) have no idea that there are different types of construction or design, and thus have referred all of this type of product for a determined rating to comply with this standard
- it is NOT feasible to test other types of this product under this standard only those for which the standard CLEARLY states within its scope (its in the title of the standard for god's sake... )
We have already told this customer that this standard is not applicable for their product, but he (understandably) is asking our lab for a document stating such claims (i mean, the email response is a document right?)
i am just on the fence as to producing an official document because i don't really know if it falls within our authority to produce it (idk if this rubs on the 7.8.7 clause or not really)
any help will be much appreciated