ISO 17025:2017 Clause 4.2.2 - The difference between "be notified" and "be informed"

Tallinec

Involved In Discussions
#1
Clause 4.2.2 requires "When the laboratory is required by law or authorized by contractual arrangements to release confidential information, the customer or individual concerned shall, unless prohibited by law, be notified of the information provided".

Please give me a help to understand the difference between "be notified" and "be informed"? Does official informing the customer or individual concerned about releasing confidential information covers requirement of "be notified"?
 
Elsmar Forum Sponsor

dwperron

Trusted Information Resource
#2
So I brushed up on my legalese and came up with this explanation:

When used as verbs, inform means to instruct, train (usually in matters of knowledge), whereas notify means to give (someone) notice of (something).

So let's look at how the words are used here.

4.2.1 says that "The laboratory shall inform the customer in advance, of the information it intends to place in the public
domain." This would indicate that you are instructing the customer on what information shall be considered public domain and not confidential.

4.2.2 says "When the laboratory is required by law or authorized by contractual arrangements to release
confidential information, the customer or individual concerned shall, unless prohibited by law, be
notified of the information provided"

You originally defined what is confidential when you informed (trained) the customer of your terms. You are to notify (give notice to) the customer when you are required to release what has been previously accepted as confidential information.
 

Tallinec

Involved In Discussions
#3
So I brushed up on my legalese and came up with this explanation:

When used as verbs, inform means to instruct, train (usually in matters of knowledge), whereas notify means to give (someone) notice of (something).

So let's look at how the words are used here.

4.2.1 says that "The laboratory shall inform the customer in advance, of the information it intends to place in the public
domain." This would indicate that you are instructing the customer on what information shall be considered public domain and not confidential.

4.2.2 says "When the laboratory is required by law or authorized by contractual arrangements to release
confidential information, the customer or individual concerned shall, unless prohibited by law, be
notified of the information provided"

You originally defined what is confidential when you informed (trained) the customer of your terms. You are to notify (give notice to) the customer when you are required to release what has been previously accepted as confidential information.
But what means "be notified" if we do not consider clause 4.1.1. (because there is no need for us to place information in the public domain)?
 

dwperron

Trusted Information Resource
#4
But what means "be notified" if we do not consider clause 4.1.1. (because there is no need for us to place information in the public domain)?
17025 is written for both the calibration and test worlds. This is more applicable to testing labs, but could possibly involve calibration labs.

Imagine a medical test lab. As a customer, you would want one that maintains strict confidentiality of test results. So you would inform your customer of this policy, and the lab would agree that all test results are to be kept confidential.
Now consider that a police investigation gets a court order for the lab to release test results. Legally you must produce those results. Under 17025 you would be required to notify your customer that you have released the information.

This could possibly happen in the calibration world. Consider an airplane crash, and the investigation leads to questions of the accuracy of the equipment used to check the plane's avionics. A court order could compel you to release that calibration information, then you must notify your customer of the release.
 

Tallinec

Involved In Discussions
#5
17025 is written for both the calibration and test worlds. This is more applicable to testing labs, but could possibly involve calibration labs.

Imagine a medical test lab. As a customer, you would want one that maintains strict confidentiality of test results. So you would inform your customer of this policy, and the lab would agree that all test results are to be kept confidential.
Now consider that a police investigation gets a court order for the lab to release test results. Legally you must produce those results. Under 17025 you would be required to notify your customer that you have released the information.

This could possibly happen in the calibration world. Consider an airplane crash, and the investigation leads to questions of the accuracy of the equipment used to check the plane's avionics. A court order could compel you to release that calibration information, then you must notify your customer of the release.
As I understand your reply, «be notified» comes after „be informed“ or «be notified can not live without be informed».

I am in „lab business“ (non-medical and private) many years and nobody informed our lab about intention to place information about us in the public domain. And our lab have no practice and need to place information about customer (for example names of customer’s technicians) in the public domain.

May be the key difference between «be notified» and „be informed“ one shall find in juridical field. May be «be notified» shall be mandatory documented and approved by responsible person. May be “be notified” have juridical meaning in clause 4.2.2 of the standard „Be informed“ have more light-weighted, non mandatory meaning.

It is interesting to know you opinion.
 
Thread starter Similar threads Forum Replies Date
I ISO 17025:2017 / ANAB 3125 - Articulating / Communicating Risks vis-a-vis Audit Findings ISO 17025 related Discussions 2
P Filled in F48/F49 for internal audit ISO 17025:2017 Internal Auditing 2
K Integrating ISO 9001:2015 with ISO 17025:2017 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
T ISO 17025:2017 requirement 5.7.b. about maintenance the integrity of the management system ISO 17025 related Discussions 1
R Who is the customer in the ISO/IEC 17025:2017? ISO 17025 related Discussions 1
G ISO 17025-2017 Management Review reporting items - Inputs ISO 17025 related Discussions 14
I Approved Suppliers ISO/IEC 17025:2017 and used test equipment ISO 17025 related Discussions 6
W Issuing reports under ISO 17025:2017 ISO 17025 related Discussions 2
S The (E) in ISO/IEC 17025:2017(E) ISO 17025 related Discussions 3
G ISO 17025:2017 Uninterrupted chain of traceability for test laboratories ISO 17025 related Discussions 6
V IS/ISO/IEC 17025:2017 Clause 7, sub clause 7.11 Control of data and information management ISO 17025 related Discussions 1
V IS/ISO/IEC 17025:2017 Clause 4.1 Impartiality ISO 17025 related Discussions 3
F ISO 17025:2017 Clause 7.7 Ensuring the validity of results - Threshold ISO 17025 related Discussions 9
F ISO 17025:2017 Format for Procedure and Records Document Control Systems, Procedures, Forms and Templates 3
F ISO 17025:2017 Clause 7.4.1 - Requirements for Procedures ISO 17025 related Discussions 4
F ISO 17025:2017 mandatory documentation requirements ISO 17025 related Discussions 1
K ISO 17025:2017 clause 7.6.2 - Performing calibration of its own equipment shall evaluate the measurement uncertainty ISO 17025 related Discussions 6
C ISO 17025 2017, Requirement 6.6.3 - Communicate requirements to external providers ISO 17025 related Discussions 4
D Risk Assessment Procedure in accordance with ISO 17025:2017 ISO 17025 related Discussions 5
G ISO 17025:2017 7.1.2 - Should I produce a document for the customer? ISO 17025 related Discussions 8
S Can anybody share a sample risk assessment prepared based on ISO 17025:2017? ISO 17025 related Discussions 15
U ISO 17025:2017 Clause 7.7 Ensuring the Validity of Calibration Results ISO 17025 related Discussions 6
Douglas E. Purdy ISO/IEC 17025:2017 3rd Ed. Changes from 2nd Ed. ISO 17025 related Discussions 6
Douglas E. Purdy ISO/IEC 17025:2017 Clause 8 & Annex B ISO 17025 related Discussions 9
D Looking for PowerPoint presentation for ISO 17025:2017 ISO 17025 related Discussions 1
Ajit Basrur Informational ISO/IEC 17025:2017 Published - November 2017 ISO 17025 related Discussions 8
E Organisational Chart-ISO 17025 Laboratory ISO 17025 related Discussions 3
Casana ISO 17025 - Contractor certification? IATF 16949 - Automotive Quality Systems Standard 5
B Sanctioned interpretation #10 - ISO 17025 IATF 16949 - Automotive Quality Systems Standard 2
G Compliance with ISO 9001-2015 for ISO 17025 Accredited Labs? ISO 17025 related Discussions 5
D Management reviews ISO 17025 ISO 17025 related Discussions 3
W What is okay to use as a reference material for ISO 17025? ISO 17025 related Discussions 4
AllTheThings ISO-17025 accredited TEST lab performing internal calibrations (Yes: Here is how) ISO 17025 related Discussions 6
D Question on Documented Calibration versus ISO 17025 Accredited Calibration ISO 13485:2016 - Medical Device Quality Management Systems 2
M Transferring ISO 17025 from one company to another ISO 17025 related Discussions 1
X ISO 17025 certification for Laboratory for online gambling products ISO 17025 related Discussions 3
R ISO 17025 - ISO Guides 33 & 80 ISO 17025 related Discussions 1
T ISO 17025: Lockout/Tagout Requirement ISO 17025 related Discussions 1
R ISO 17025 vertical audit checklist wanted Document Control Systems, Procedures, Forms and Templates 2
A ISO 17025 - Methods validation and clients ISO 17025 related Discussions 3
S Thoughts on managing ISO 9001, 13485, IATF 16949 and 17025 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 33
C Compliance with ISO 17025 requirement 8.4.2 - Controls - Records recovery ISO 17025 related Discussions 4
S High voltage testing - ISO 17025 - 7.2.2 Validation of methods and 7.3 Sampling ISO 17025 related Discussions 3
S Internal calibrations - Part of an ISO 17025 accredited testing laboratory (Automotive) ISO 17025 related Discussions 16
DuncanGibbons Who are ISO/IEC 17065 and 17025 applicable to? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
A ISO 17025 Requirement 6.2 - Department Manager Testing Qualifications ISO 17025 related Discussions 1
F ISO 17025 8.6.2 Customer Feedback Analysis ISO 17025 related Discussions 5
F ISO 17025 8.8 Internal Audits in a segmented company ISO 17025 related Discussions 5
F Faulty Equipment and ISO 17025 General Measurement Device and Calibration Topics 1
F Online courses - Metrology, standardization, calibration and ISO 17025 Training - Internal, External, Online and Distance Learning 3

Similar threads

Top Bottom