ISO 18295 - Requirements for Call Centers (Customer Contact Centres) - 2017

[Sidney Vianna]

ISO has recently released a set of two new management system standards with requirements for call centers and their customers:

• ISO 18295-1:2017 Customer contact centres Part 1: Requirements for customer contact centres
  
• ISO 18295-2:2017 Customer contact centres Part 2: Requirements for clients using the services of customer contact centres

For additional information...