I
I would like to seek for your help, I'm just new in doing the ISO 20000 (Information technology - Service management) and I need to create a checklist for gap analysis and internal audit... like what are the needed documents to create inorder for a company to pass this certification... I tried looking for a free ITSM toolkit but no luck. can anyone from this cove help me...
thanks! I hope someone will help me...
thanks! I hope someone will help me...