ISO 20000 Implementation Guide and Compliance Checklist wanted

Elsmar Forum Sponsor

John Broomfield

Staff member
Super Moderator
#2
Dears,

Can you send me ISO 20000 Implementation guide and compliance-checklist?
Napoly,

Your IT services organization probably already delivers quality services most of the time.

I know that word "implementation" suggests that you are to ignore the service management system you've already got. But this would be a mistake.

Work with top management to study the way your organization already works with customers and suppliers to determine the needs of customers and to fulfill their requirements.

This should form the basis for the management system you want your colleagues to use and improve to enhance IT services.

Work with process owners to analyze your processes and document your procedures sufficient for effective planning, operation and control by competent employees. Pay particular attention to process objectives and actions taken to prevent problems.

Ensure top management owns the process "investing in continual improvement".

Do not impose procedures written around ISO 20000 until you and your colleagues agree that the process does not exist and is needed; then design it in consultation with the people expected to make it work.

Train process teams in any new processes and train the leaders sell the value of their SMS.

Audit the SMS to fulfill audit objectives from top management and report the results for overdue corrective action. BTW, corrective action from audit is overdue because it should already have come from users monitoring the effectiveness of their processes and procedures.

Good luck,

John
 
I

infosaas

#3
ISO20000 is one of the more complex standard to implement and progress towards a successful certification. Your organisation will probably already be delivering some/many/all of the activities the standard requires, but is unlikely to be doing them to the detail it contains.

Having implemented three ITSMS and achieved three ISO20000 certificates, this is a minimum 6-9 month project (dependent on size of organisation and allocated resources), so I think it unlikely you will get the answer you seek in a single implementation guide or checklist.

Google search for ITSMF UK, and click through to their online bookstore and select IT Service Management for a selection of suitable resources.
 
Thread starter Similar threads Forum Replies Date
Z ISO/IEC 20000 Checklist and/or Implementation Road Map IT (Information Technology) Service Management 11
A Implementing ISO 20000-1 - Where to start Other ISO and International Standards and European Regulations 2
R ISO 20000 requirement about the Change Management Policy IT (Information Technology) Service Management 3
S Sample document for integrated ISO 20000 & ISO 27001 Other ISO and International Standards and European Regulations 3
A ISO/IEC process of revising the ISO IEC 20000 standards - Your chance to have a say IT (Information Technology) Service Management 1
S Integrating ISO 20000 and ISO 31000 with ISO 9001 IT (Information Technology) Service Management 2
A ISO/IEC 20000 Toolkit For Academic Purpose IT (Information Technology) Service Management 6
T Capability Level Relationship with ISO/IEC 20000 Achievement IT (Information Technology) Service Management 2
T ISO 20000 Mapping to ITIL and COBIT IT (Information Technology) Service Management 4
J Comparison table between ISO 20000 and ISO 9001 IT (Information Technology) Service Management 7
S Combining (aka "Bridging") ISO 9001:2008 and ISO 20000 IT (Information Technology) Service Management 5
P ISO 20000 Sample Procedures and Formats IT (Information Technology) Service Management 10
J ISO 20000 Revisions for 2011 Standard Version IT (Information Technology) Service Management 2
M ITIL vs. ISO 20000 Change Management Requirements IT (Information Technology) Service Management 3
M A few Questions on ISO 20000 - IT Service Management System (ITSMS) IT (Information Technology) Service Management 8
W ISO 20000 and ISO 17025 Compatability - Implementing both standards ISO 17025 related Discussions 9
Marc New Forum - ISO/IEC 20000 - 7 June 2010 IT (Information Technology) Service Management 0
I ISO 20000 Checklist for Gap Analysis and Internal Audit Other ISO and International Standards and European Regulations 2
P Has anyone compared ISO 19011:2002 to ISO 20000-2 (Service Management)? Internal Auditing 4
N ISO/IEC 20000-1 (IT Managed Services) Configuration Management Database? Other ISO and International Standards and European Regulations 2
I ISO 20000 IT Service Management Standard published - Based on BSI standard BS 15000 Other ISO and International Standards and European Regulations 0
V Certification Agency (Company) for BS 15000 - Now ISO 20000 IT (Information Technology) Service Management 18
D ISO 9001 certificate issued by QMS International - legit? Registrars and Notified Bodies 3
Z Does anyone have experience with EN ISO 17664 ? IEC 62366 - Medical Device Usability Engineering 0
K Medical Device Repairs and ISO Scope ISO 13485:2016 - Medical Device Quality Management Systems 3
K Software Updates in the Field and ISO scope ISO 13485:2016 - Medical Device Quality Management Systems 0
M ISO 13485-2016 online certification ISO 13485:2016 - Medical Device Quality Management Systems 1
Z Auditor Findings ISO 14001:2015 vs. 45001:2015 ISO 14001:2015 Specific Discussions 5
S Thoughts on managing ISO 9001, 13485, IATF 16949 and 17025 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
S Supplier Management ISO 13485: 2016- Which supplier needs to fill in a self assessment form? ISO 13485:2016 - Medical Device Quality Management Systems 6
C ISO/IEC 17021-1 clause 7.1.2 - Determination of competence criteria Document Control Systems, Procedures, Forms and Templates 2
G ISO 17023 2017-11 - Suggestions for good books ISO 17025 related Discussions 0
B Timeframe for updating QMS / transitioning from ISO 14971:2012 to ISO 14971:2019 ISO 14971 - Medical Device Risk Management 5
M ISO 9001:2015 and AS6081:2012 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
B Gage calibration frequency, ISO and IATF - What are the requirements Calibration Frequency (Interval) 3
M FDA News FDA Releases Draft Guidance Clarifying Application of ISO 10993-1 Biocompatibility Standard Medical Device and FDA Regulations and Standards News 0
C Implementation ISO 9001: 2015 ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
C ISO/ IEC 17021 Resource requirement (need help) Document Control Systems, Procedures, Forms and Templates 5
J Possible to get ISO 13485 certified with only OEM Product? ISO 13485:2016 - Medical Device Quality Management Systems 4
D ISO 14971:2019 vs MDR Annex 1, Requirement #4 - "Manufacturers shall inform users of any residual risks" ISO 14971 - Medical Device Risk Management 2
D Definition of equipment for ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 1
L Biological Assessment (ISO 10993-1) Other Medical Device Related Standards 1
M ISO 13485:2016 Complaint Definition Clarity Customer Complaints 2
eule del ayre Documented Information - Periodic Review of Documents? IATF 16949:2016 / ISO 9001:2015 IATF 16949 - Automotive Quality Systems Standard 34
J ISO 9001:2015, ISO 14001 & OHSAS18000 (IMS) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
G ISO 14001 - 6.1.3 Compliance Obligations ISO 14001:2015 Specific Discussions 1
D Rules for Paper Forms outside of an eQMS - 3 Questions (ISO 13485) Document Control Systems, Procedures, Forms and Templates 9
S Qualification question - ISO 13485 Reliability Analysis - Predictions, Testing and Standards 0
K ISO 13485 clause 8.5.2 'Any necessary CA shall be taken without undue delay' ISO 13485:2016 - Medical Device Quality Management Systems 11
Aymaneh ISO 11607-1: 2019 main changes Other Medical Device Related Standards 2

Similar threads

Top Bottom