SBS - The best value in QMS software

ISO 20000 Implementation Guide and Compliance Checklist wanted

Elsmar Forum Sponsor

John Broomfield

Staff member
Super Moderator
#2
Dears,

Can you send me ISO 20000 Implementation guide and compliance-checklist?
Napoly,

Your IT services organization probably already delivers quality services most of the time.

I know that word "implementation" suggests that you are to ignore the service management system you've already got. But this would be a mistake.

Work with top management to study the way your organization already works with customers and suppliers to determine the needs of customers and to fulfill their requirements.

This should form the basis for the management system you want your colleagues to use and improve to enhance IT services.

Work with process owners to analyze your processes and document your procedures sufficient for effective planning, operation and control by competent employees. Pay particular attention to process objectives and actions taken to prevent problems.

Ensure top management owns the process "investing in continual improvement".

Do not impose procedures written around ISO 20000 until you and your colleagues agree that the process does not exist and is needed; then design it in consultation with the people expected to make it work.

Train process teams in any new processes and train the leaders sell the value of their SMS.

Audit the SMS to fulfill audit objectives from top management and report the results for overdue corrective action. BTW, corrective action from audit is overdue because it should already have come from users monitoring the effectiveness of their processes and procedures.

Good luck,

John
 
I

infosaas

#3
ISO20000 is one of the more complex standard to implement and progress towards a successful certification. Your organisation will probably already be delivering some/many/all of the activities the standard requires, but is unlikely to be doing them to the detail it contains.

Having implemented three ITSMS and achieved three ISO20000 certificates, this is a minimum 6-9 month project (dependent on size of organisation and allocated resources), so I think it unlikely you will get the answer you seek in a single implementation guide or checklist.

Google search for ITSMF UK, and click through to their online bookstore and select IT Service Management for a selection of suitable resources.
 
Thread starter Similar threads Forum Replies Date
Z ISO/IEC 20000 Checklist and/or Implementation Road Map IT (Information Technology) Service Management 11
A Implementing ISO 20000-1 - Where to start Other ISO and International Standards and European Regulations 2
R ISO 20000 requirement about the Change Management Policy IT (Information Technology) Service Management 3
S Sample document for integrated ISO 20000 & ISO 27001 Other ISO and International Standards and European Regulations 3
A ISO/IEC process of revising the ISO IEC 20000 standards - Your chance to have a say IT (Information Technology) Service Management 1
S Integrating ISO 20000 and ISO 31000 with ISO 9001 IT (Information Technology) Service Management 2
A ISO/IEC 20000 Toolkit For Academic Purpose IT (Information Technology) Service Management 6
T Capability Level Relationship with ISO/IEC 20000 Achievement IT (Information Technology) Service Management 2
T ISO 20000 Mapping to ITIL and COBIT IT (Information Technology) Service Management 4
J Comparison table between ISO 20000 and ISO 9001 IT (Information Technology) Service Management 7
S Combining (aka "Bridging") ISO 9001:2008 and ISO 20000 IT (Information Technology) Service Management 5
P ISO 20000 Sample Procedures and Formats IT (Information Technology) Service Management 10
J ISO 20000 Revisions for 2011 Standard Version IT (Information Technology) Service Management 2
M ITIL vs. ISO 20000 Change Management Requirements IT (Information Technology) Service Management 3
M A few Questions on ISO 20000 - IT Service Management System (ITSMS) IT (Information Technology) Service Management 8
W ISO 20000 and ISO 17025 Compatability - Implementing both standards ISO 17025 related Discussions 9
Marc New Forum - ISO/IEC 20000 - 7 June 2010 IT (Information Technology) Service Management 0
I ISO 20000 Checklist for Gap Analysis and Internal Audit Other ISO and International Standards and European Regulations 2
P Has anyone compared ISO 19011:2002 to ISO 20000-2 (Service Management)? Internal Auditing 4
N ISO/IEC 20000-1 (IT Managed Services) Configuration Management Database? Other ISO and International Standards and European Regulations 2
I ISO 20000 IT Service Management Standard published - Based on BSI standard BS 15000 Other ISO and International Standards and European Regulations 0
V Certification Agency (Company) for BS 15000 - Now ISO 20000 IT (Information Technology) Service Management 18
Le Chiffre Online training available for ISO/IEC 17021-1: Requirements for bodies providing audit and certification of management systems Training - Internal, External, Online and Distance Learning 0
B ISO 6508 and portable hardness measurement instruments General Measurement Device and Calibration Topics 0
M Scope for ISO 13485 Certification of a Translation Service Provider ISO 13485:2016 - Medical Device Quality Management Systems 2
S Knee Implant (Femoral -Cobalt chrome)-Sub chronic toxicity test (ISO 10993-11)choice of root Medical Device and FDA Regulations and Standards News 2
Sidney Vianna Release of ISO 10013:2021, Quality management systems – Guidance for documented information Other ISO and International Standards and European Regulations 0
K Integrating ISO 9001:2015 with ISO 17025:2017 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Q ISO 13485 7.5.6 Validation - Off the shelf Software ISO 13485:2016 - Medical Device Quality Management Systems 3
A ISO 13485 Certification for Resin Manufacturer ISO 13485:2016 - Medical Device Quality Management Systems 4
R Remote Audits for ISO 9001 (or any other standard) General Auditing Discussions 29
A ISO 13485 Sterilization Clause Applicability ISO 13485:2016 - Medical Device Quality Management Systems 7
K ISO 13485 and compliance of electronic signature ISO 13485:2016 - Medical Device Quality Management Systems 5
T ISO 13485 - Assembly instructions written vs. online ISO 13485:2016 - Medical Device Quality Management Systems 5
M ISO 13485:2016 internal audit checklist Medical Device and FDA Regulations and Standards News 5
D ISO 17021 Certificate Registrars and Notified Bodies 1
X ISO 17025 certification for Laboratory for online gambling products ISO 17025 related Discussions 3
C ISO 19227 Validation Cost Other Medical Device Related Standards 2
N 93/42/EEC certification without ISO 13485 EU Medical Device Regulations 3
T Relationship between ISO 9001 and ISO – IEC BS EN 870079- 34 2020 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M How Specific in an ISO 13485:2016 Scope for a Contract Manufacturer ISO 13485:2016 - Medical Device Quality Management Systems 9
A ISO 13485 for Class 1 Medical Device ISO 13485:2016 - Medical Device Quality Management Systems 7
S Sequence of ISO 9001:2015 Implementation Steps ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
qualprod Business Continuity Planning in ISO 9001? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
T Help with BS EN ISO - IEC 80079-34 2020 (Explosive atmospheres QMS) Other ISO and International Standards and European Regulations 0
C Sampling - ISO 16269-6 vs ISO 2859 Other ISO and International Standards and European Regulations 0
Brizilla Employee Data Privacy Policy - ISO 9001:2015 requirement(s)? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
R ISO 17025 - ISO Guides 33 & 80 ISO 17025 related Discussions 1
0 ISO 13485:2016 Chapter 8 Integration of the subsections ISO 13485:2016 - Medical Device Quality Management Systems 1
S ISO 9001:2015 Internal Auditing Internal Auditing 8

Similar threads

Top Bottom