vanputten said:
This may not justify the issuance or purchase of ISO 9000:2005, but one of the reasons for the revision was to make definitions consistent between standards (ISO 19011, ISO 9000, etc.). The reason for the revision was not to provide new defintions only but to make definitions consistent so users did not complain about incosistency of definitions between documents.
Regards, Dirk
... so does it explain why:
1 9000:2000 defines a "process" as a “set of interrelated or interacting activities which transforms inputs into outputs”, yet 9001:2000 says that "an activity using resources and managed in order to enable the transformation of inputs into outputs can be considered as a process"?
2 9001:2000 restricts the term “product” only to the product intended for, or required by, a customer, whereas 9000:2000 defines it more generally as the "result of a process"? Yet 9001:2000 Section 7.4.1 says that it is (also) something that the organisation receives from a supplier(?)
3 9001:2000 then says “…whenever the term “product” occurs, it can also mean “service””. ISO9000:2000 lists 4 categories of “product” - why choose to mention only this one? Mind you, the categories and their definitions are strange – who would use the term “software” in relation to a “driver’s manual” or a “dictionary”? And why define these categories in the first place?
In fact, does the new draft explain why we need both 9000:2000 and, alongside it, (different) definitions of the same terms in other standards?
It has always bothered me that some of the essential terms in the 9000 series are so confused, yet they have been adopted as "best practice" and have become the basis for many folks' systems. I believe that this has caused many of the problems we see for folk in getting their heads round "the process approach" - whether they are managing, auditing or just plain "doing".
I appreciate that a lot of Covers are "automotive", and will / may(?) therefore have a different view of life from the rest of us. But I firmly believe that the whole concept of business processes needs to be explained better, especially for all those in admin functions and service industries.
