ISO 9000 & comercio electr?nico

C

Celina

#1
ISO 9000 & comercio electrónico

Hola, me gustaría saber si conocen alguna empresa de comercio electrónico que esté certificada bajo la norma ISO 9000?
Estoy desarrollando el proyecto de tesis de mi maestría (Administración de Tecnologías) y como ya había participado en la implementación de ISO 9000, decidí que sería bueno hacer una investigación sobre si esta Norma es aplicable a las empresas del e-commerce. Desde mi punto de vista si es aplicable, sin embargo me gustaría saber si alguno de ustedes tiene conocimiento de una empresa de este tipo y así poder tener antecedentes mas fundamentados.
Si conocen alguna página de internet útil que tenga información sobre esto, se los agradeceré.
Muchas Gracias y Saludos

Celina
 
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E

Elberth Ardila Tabera

#2
Celina
Indudablemente que la norma ISO 9000 es aplicable a cualquier tipo de empresa, tanto de servicios (e-commerce) como el de manufactura.
Desconozco si existe una empresa con certificado de registro, pero ten la seguridad que los elementos son aplicables a las mismas, ya que su producto son el intercambio de bienes y servicios a través de la red.
para ello necesitan de toda una organización, de un personal, del entrenamiento respectivo etc, además creo que son las empresas que van más adelante en tecnología, razón por la cual, la implementación de varios elementos de la norma son una necesidad evidente.

Si alguien de la red conoce alguna experiencia, recuerden que la puerta esta abierta.
Saludos Elberth
 
C

Celina

#3
Elbert, muchas gracias por tu respuesta, me sirvió mucho tener esos comentarios de tu parte.
Esperaré a ver si alguien conoce alguna empresa de este tipo que esté certificada.

Saludos
Celina
 
D

Daniel Valdivia

#4
Celina,

Sin duda, Elberth tiene razón. Es posible certificar este tipo de empresas bajo la ISO.

Si te fijas en la nota al pie del apartado 7.7.2 de la norma ISO 9001:2000, verás que hace mención expresa a la venta por internet.

Desgraciadamente no conozco tampoco ninguna empresa de comercio electrónico certificada.

Tal vez Varenga, que es una empresa de e-commerce (www.varenga.com), pero no estoy seguro pues su último boletín informativo es de hace mucho tiempo.

A pesar de que en su web no hay mención expresa a ningún certificado, esta empresa ha realizado la web de la Entidad Nacional de Acreditación (www.enac.es) de España.

Pienso que deberías dirigirte al Foro CNIC, en la Asociación española de la Calidad (www.aec.es). Si preguntas allí casi con toda seguridad te darán la respuesta exacta.

Prueba también en los foros de:
www.infocalidad.com www.forocalidad.com

Espero que te sirvan de ayuda.
Saludos.
 
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